• Running SELECTserver on a different Port in IIS

    (Posted on behalf of a user;) We want to switch to a new SELECTserver. The following two questions have arisen. 1.) On the new Server we configured the SELECTServer Web services on IP port 81. To open the SELECTserver managed sites web site we have…
  • How to get prior reports when moving from DEPLOYED to the ONLINE (HOSTED) servers

    The Site has changed their license pool (site) from a Deployed to Bentley Online (Hosted) server (selectserver.bentley.com) during this year (May/June 2013). The problem is that they can't run usage reports from the first half of this year. They want…
  • DataUpdateService - Errors

    On behalf of user: User seeing this error daily. ERROR - DataUpdateService - Could not retrieve Product IDs [Unable to connect to the remote server] ERROR - DataUpdateService - Service Process Returned Error Code#-10026 - Could not update the product…
  • SELECTserver client access restrictions

    I just upgraded my SELECTserver to 8.11.7.35. I am trying to set up client access restrictions based upon machine name and it will not allow access. Using IP address works in my test environment but machine name does not. I cannot use IP addresses in…
  • Re: Server has crashed. Request directions on "how to install the SELECTServer appliction".

    The server name is no longer a requirement to install the SELECTserver application. The important items would be the SERIAL NUMBER, SERVER ACTIVATION KEY and the SITE ACTIVATION KEY. You can use the same information provided for the previous SELECTServer…
  • Unable to create a scheduled report

    (POSTED FOR USER) On scheduling reports section, when I choose a report and enter all the details for scheduling the Report Parameters drop down has no values andwithout choosing I cannot submit the scheduling request. Please advise if I am missing…
  • SQL file too big

    User reports: the bentley_log.ldf on sql is approximately 32 GB. The bentley.mdf file is only 500mb. What are my options for reducing the file size?
  • Unable to Start Gateway 1067 error (417 Expectation)

    Examining the gateway log file (SS-Bentley.SelectServer.Gateway.exe.log) I found this error: ERROR - Gateway - Error checking SELECTserver version: The request failed with HTTP status 417: Expectation failed.
  • Re: Older Bentley products are showing up as a 30 day trial

    In case of the old products (Bentley legacy products), the SelectServer gateway is required. The Gateway provides the heart beat that the older products require and records the usages and posts it to the SelectServer.
  • Re: SS Database Setup

    The following links should provide the information that you or your dba needs to access or relocate the database for SELECTserver. For accessing the SELECTserver Database, please visit: http://communities.bentley.com/products/licensing/w/licensing__wiki…
  • SELECTserver notifications:

    Can the SELECTServer notify the admiistrator when a product is deactivated?
  • Re: SQL file too big

    Since they are in use by the application and SQL server, there are no options to reducing these file size (these files can grow.) However there is a need maintain the database in good health and available resource to support the application, to that end…
  • Purchased new applications: How to I get them on my SELECTServer

    Posted on behalf of the user: I have purchased additional licenses for some previously owned Bentley applications along with some new Bentley software applications. How do I get the changes to reflect on the SELECTserver application.
  • Server has crashed. Request directions on "how to install the SELECTServer appliction".

    Our server that SelectServer was housed on has died. I need to update my server name to CESERVER1 in lieu of CE-DATA and get direction regarding installing Select Server on the new server.
  • Error " The process cannot access the file because it is being used by another process"

    User is getting following error when he is trying to access the SELECTServer from START->Bentley->SELECTServer Administrative site. “Error- Site Off-line” My SQL Error was: Unknown host access Denied” When we check in IIS the Website was stopped…
  • Re: Gateway wont start

    Unfortunately, there is nothing specific in this error code that tells us why the service won't start. Error 1067 is a generic windows error meaning a service won't start and could apply to any Windows application. The Bentley SELECTserver Gateway Service…
  • Re: Gateway error 1053

    Gateway error 1053 When installing SELECTserver Gateway version 9.0, and .NET 4.0 is not installed, the SELECTserver Gateway service will not start and will display Error 1053 when you manually attempt to start the service. See Details Below: …
  • Gateway Service will not start

    Select Server Gateway on local machine fails to start with error code 1503. I have it to start using domainadmin account.
  • Bentley Map Enterprise not activating

    Bentley Map Enterprise (BME) users are complaining this morning that they are seeing the message below, about Activation Status – 29 day(s) remaining. When we click the Activate button, we go thru the usual screens: “SELECT subscriber with…
  • Unable to install SELECTServer

    ERROR: Error creating process C; docume~1\admini~1\local~1\Temp\IXP000.TMP\setup.exe>. Reason: Indows\system32\advpack.dll
  • About Bentley Trust Licensing

    When you purchase a Bentley software license you are investing in Bentley software and, in return, Bentley commits to protect your investment through responsible licensing management. SELECTserver will: Ensure that users have access to mission-critical…
  • About SELECTserver

    Licensing made simple Please Note: SELECTserver is Bentley's legacy licensing application. It is being replaced by the Subscription Entitlement Service (SES). SELECTserver has been set for deprication on January 1st, 2021 SELECTserver is Bentley…