Bentley Communities

Bentley's New Support Portal in ServiceNow Launches May 4

Sylvia H.
- 5 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Forum
Neue Serviceanfrage - NON-SELECT-Benutzer

Jutta Eisenhauer

NICHT-SELECT-Nutzer erhalten ein vereinfachtes Anmeldeformular: Bitte füllen Sie das Formular aus. Nachstehend finden Sie eine Anleitung zum Ausfüllen der Einträge. Feld Was eintragen Lizenzierungs- oder Aktivierungsproblem Bitte kreuzen…
- 7 months ago
- Licensing, Cloud and Web Services
- Licensing and Activation Wiki (Deutsch)
Mit Bentley-Support-E-Mails arbeiten

Jutta Eisenhauer

Diese Support-Lösung erklärt, wie man sicherstellt, dass E-Mail-Antworten auf Service-Anfragen korrekt an die Support-Teams weitergeleitet werden. Hintergrund Die Support-Teams von Bentley korrespondieren mit Endbenutzern häufig per E-Mail über support…
- 7 months ago
- Licensing, Cloud and Web Services
- Licensing and Activation Wiki (Deutsch)
Die Produktsuche im Service Request Manager ist eingeschränkt

Jutta Eisenhauer

Product(s): Service Request Manager Area: Creation Problem Wenn ich versuche, eine Serviceanfrage im Service Request Manager zu erstellen, ist die Auswahl in der Produktsuche sehr begrenzt. Ich sehe zum Beispiel nur ProjectWise…
- 7 months ago
- Licensing, Cloud and Web Services
- Licensing and Activation Wiki (Deutsch)
So erfassen Sie ein Problem mit dem Service Request Manager

Jutta Eisenhauer

Um auf alle Bentley-Dienste zuzugreifen, melden Sie sich beim CONNECT Center an, scrollen Sie zum Abschnitt Meine Dienste ( My Services) und klicken Sie auf Neue Serviceanforderung Im Service Request Manager wählen Sie bitte Login and Website Assistance…
- 7 months ago
- Licensing, Cloud and Web Services
- Licensing and Activation Wiki (Deutsch)
Re-login required (session ID lost): Error NBN 431

Sylvia H.

Product(s): Service Request Manager Area: Access Error or Warning Message When attempting to log a Service Request (SR) in the Service Request Manager , the following error message appears: Re-login required (session ID lost): Error…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
Creating a new Service Request (Licensing and User Administration)

Sylvia H.

Access Service Request Manager as described here . Below describes how to log a new licensing and user administration related Service Request using Licensing and User Administration tile; other categories/forms follow the same design, sharing many fields…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
Cannot Log Managed Application SR

Jutta Eisenhauer

Problem Cannot Log Managed Service Request under Application - Product not Found Explanation When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your…
- 7 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
Creating a new Service Request (Technical Support)

Sylvia H.

Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
New Service Request - NON-SELECT users

Sylvia H.

NON-SELECT users are presented with a simplified submission form: Please fill out the form. There is guidance below on how to complete the entries. Field What to Enter Licensing or Activation related issue Please check this box if…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
Service Request Manager Error

Razmik Agampatian

Hello, I am trying to access the Service Request Manager, but I get an error message saying " User Credentials issue: Error FN-2187". Has anyone any idea what this error might be and how it could possibly be fixed? Thanks, Razmik
- over 2 years ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Forum
How to update existing Service Request

Sylvia H.

Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section; My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki
Licensing-related Service Request disappeared

neilchou

Hi there, As a corporate SELECT user, I filed a “Service Request” on December 19, 2017 and got a confirmation Email telling me the tracking number is 7000719463. But when I visited http://apps.bentley.com/srmanager/ProductSupport/ today to check the…
- over 5 years ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Forum
Working with Bentley Support Emails

Sylvia H.

This support solution explains how to ensure that email responses from service requests are routed properly to support teams. Background Bentley support teams often correspond with end-users via email from either support@bentley.com for product support…
- 4 months ago
- Licensing, Cloud and Web Services
- Licensing, Cloud and Web Services Wiki