Product(s): CONNECTION Client Version(s): N/A Area: IMS Problem Description When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…

Product(s): CONNECTION Client Area: Installation The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues. Background When CONNECTION Client is installed…

Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…

To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps: Step 1: Collect logs 1. Open Bentley Log Collector Bentley Log Collector can be opened in several ways: Option 1: Open…

Applies To Product(s): SELECTserver - License Management Tool Version(s): 08.09.00.00 - Present Environment: N/A Area: N/A Subarea: N/A Original Author: Jonathan Jezorski…

Applies To Product(s): All Version(s): XM and higher Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group Overview…