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Licensing, Cloud and Web Services
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Licensing, Cloud and Web Services
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Connection Client
SES
-1
activation
CONNECT Licensing
error
error -1
error code -1
how-to
installation
Installation / Configuration
licensing
Licensing - Technical
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Subscription Entitlement Service
timeout
Troubleshooting
SYNCHRO Link and activation problems with other SES-based products
Brian D., User Success Support
Product(s): SYNCHRO Link and other SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Troubleshooting license timeout errors
Jacek Majda
Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
8 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Collecting Event Viewer logs
Brian D., User Success Support
Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
11 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
-1 Bentley Licensing Service cannot start error
Brian D., User Success Support
Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
11 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
How to license automated workflows
Jutta Eisenhauer
Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Activation Troubleshooting for SES-based Products
Sarah McCann
Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
7 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx
Jutta Eisenhauer
Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Bentley Licensing Tool does not recognize CONNECTION Client is signed in
Jutta Eisenhauer
Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
over 1 year ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
Licensing service failed with error code -1
Jacek Majda
Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
8 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
ContextCapture Master/Engine requiring a ContextCapture license
Brian D., User Success Support
Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
3 months ago
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki
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