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Licensing, Cloud and Web Services
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    • SELECTsupport
    • Connection Client
    • -1
    • activation
    • Bentley Cloud Services
    • Bentley.STS.Client
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    • Licensing - Technical
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    • SES
    • sign in
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    • timeout
    • Troubleshooting
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    • webview2
    • Using a proxy bypass to avoid connectivity errors with internal servers

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): 11.00.02.xx and newer Area: Federation Problem CONNECTION Client displays a connectivity error when attempting to access an internal server during federated sign-in. Solution If…
      • 5 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • User name on sign-in page is pre-populated and cannot be changed

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): N/A Area: IMS Problem Description When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Login token expiration drifts one day upon renewal

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): N/A Area: IMS Enhancement Number: 1050845 Enhancement Description When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Determining IP address ranges for services used by CONNECTION Client

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): N/A Area: Access Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services. Background While we always…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client says "Working"

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): 11.00.01.xx and newer Area: Access Problem The CONNECTION Client says "Working" and never completes sign in Details of the issue In almost all cases, we have identified this…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Another install in progress

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 11.00.05.42 Environment: N/A Area: Installation Error or Warning Message When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • SYNCHRO Link and activation problems with other SES-based products

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): SYNCHRO Link and other SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Troubleshooting license timeout errors

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Installation canceled by user message when applying updates

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation Error or Warning Message When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user Explanation…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to collect installation log

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues. Background When CONNECTION Client is installed…
      • 6 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Federated user cannot sign in

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Area: IMS Problem Description A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): All Area: IMS Error or Warning Message When attempting to sign into CONNECTION Client, the following error occurs: Script Error An error has occurred in the script on this page…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Collecting Event Viewer logs

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • -1 Bentley Licensing Service cannot start error

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client installation error 0x80040812

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Area: Installation Error or Warning Message When attempting to install CONNECTION Client 11.00.02.16 or later, the installation fails with an error…
      • 6 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to license automated workflows

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Activation Troubleshooting for SES-based Products

      Sarah McCann
      Sarah McCann
      Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Licensing service failed with error code -1

      Jacek Majda
      Jacek Majda
      Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • ContextCapture Master/Engine requiring a ContextCapture license

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Microsoft Edge can't read and write to its data directory

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): 11.00.02.16 and newer Area: Access Subarea: N/A Error or Warning Message The following error occurs when opening CONNECTION Client: We couldn't create the data…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client never finishes signing in

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 10.00.14.xx and newer Area: Installation Subarea: N/A Problem After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
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