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Licensing, Cloud and Web Services
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    • SELECTsupport
    • licensing
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    • Connection Client
    • error -1
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    • Elevate to All Users

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): License Management Tool Version(s): 09.02.xx.xx and later Background To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • -1 Bentley Licensing Service cannot start error

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to license automated workflows

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Legacy civil products billed as OpenRoads Designer

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): Civil Products Area: Licensing OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Usage information reported to Subscription Entitlement Service

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Licensing service failed with error code -1

      Jacek Majda
      Jacek Majda
      Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • ContextCapture Master/Engine requiring a ContextCapture license

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • SYNCHRO Licensing

      Brian D., User Success Support
      Brian D., User Success Support
      When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to evaluate a product under Subscription Entitlement Service

      Jacek Majda
      Jacek Majda
      Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How remote usage is recorded

      Jacek Majda
      Jacek Majda
      Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • OpenPlant Isometrics Manager usage and AutoPLANT

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): OpenPlant Isometrics Manager Version(s): N/A Environment: N/A Area: Licensing Subarea: N/A Problem Description Usage for OpenPlant Isometrics Manager is being logged when using…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
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