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    • Determining IP address ranges for services used by CONNECTION Client

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): N/A Area: Access Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services. Background While we always…
      • 8 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Collecting Event Viewer logs

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unlocking a User Account

      Sylvia H.
      Sylvia H.
      Overview The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Performing a Fiddler trace

      Jutta Eisenhauer
      Jutta Eisenhauer
      Background Troubleshooting of connectivity problems with our web services may require diagnostic data not available in product diagnostic logs. This wiki provides steps to capture web traffic using a free web diagnostic tool from Telerik called Fiddler…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
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