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Licensing, Cloud and Web Services
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    • Microstation license error

      Veeresham Chowki
      Veeresham Chowki
      Hi Team, We have assigned one practitioner license to one user mail id. I don't know why after some days it is showing your trail period has expired. Could you please help me to get out of this. We have practitioner license and assigned to himanshu…
      • 4 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Forum
    • Rozwiązywanie problemów z błędami limitu czasu licencji

      Jacek Majda
      Jacek Majda
      Produkt(y): CONNECTION Client Wersja: Nie dotyczy Obszar: Licencjonowanie - Techniczny Opis problemu Produkt oparty na SES wyświetla komunikat o przekroczeniu limitu czasu licencji lub w inny sposób nie rozpoznaje licencji…
      • 9 months ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Polskie)
    • Another install in progress

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 11.00.05.42 Environment: N/A Area: Installation Error or Warning Message When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Komunikat: Unauthorized Access

      Jacek Majda
      Jacek Majda
      Produkt: Pobieranie oprogramowania Obszar: Dostęp Komunikat o błędzie lub ostrzeżenie Podczas próby uzyskania dostępu do strony pobierania oprogramowania pojawia się następujący komunikat o błędzie: Unauthorized Access: You are not…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Polskie)
    • Unauthorized Access

      Jacek Majda
      Jacek Majda
      Product(s): Software Downloads Area: Access Error or Warning Message When attempting to access the Software Downloads page, the following error message appears. Unauthorized Access: You are not authorized to access to Software…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unable to add users - Email Domain is Pending Ownership

      Jacek Majda
      Jacek Majda
      Problem Error "Unable to add user as email domain is pending ownership by your organization" while registering the user in User Management. Explanation Accounts have the ability to claim domains . This is done so new users will be properly associated…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Troubleshooting license timeout errors

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
      • 9 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client not Found

      Jutta Eisenhauer
      Jutta Eisenhauer
      The CONNECTION Client is required in order to sign into your application. You can download the CONNECTION Client from the Fulfillment Center and the Bentley Resources page. Please refer to the Download Options article for more details. NOTE: You…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Installation canceled by user message when applying updates

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation Error or Warning Message When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user Explanation…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client

      Jeremy Hoesly
      Jeremy Hoesly
      The reason for these issues is due to a dependency on Internet Explorer in older versions of the CONNECTION Client and local computer settings for Internet Explorer which in some cases can result in a conflict. There are two options for addressing these…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Access Denied: NON SELECT

      Jacek Majda
      Jacek Majda
      Produkt: Pobieranie oprogramowania Obszar: Dostęp Komunikat o błędzie lub ostrzeżenie Podczas próby uzyskania dostępu do strony pobierania oprogramowania następujący komunikat o błędzie pojawia się na kilka sekund przed przekierowaniem…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Polskie)
    • Access Denied: Missing User Role

      Jacek Majda
      Jacek Majda
      Product(s): Software Downloads Area: Access Error or Warning Message When attempting to access the Software Downloads page, the following error message appears. Access Denied: Missing User Role You do not have access to Software…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Disabled by Policy

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Bentley Licensing Tool Error or Warning Message "Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab Explanation The status usually means a local copy of the license has exceeded its 7-day…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Access Denied: NON SELECT

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Software Downloads Area: Access Error or Warning Message When attempting to access the Software Downloads page, the following error message appears for a few seconds prior to being rerouted to the iWare page: …
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Completing Sign In After Selecting Share Tile

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Share Version(s): N/A Environment: N/A Area: N/A Subarea: N/A Problem Description After sign in > select a project > select the Share tile the page never opens. It says "Completing…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Microsoft Edge can't read and write to its data directory

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): 11.00.02.16 and newer Area: Access Subarea: N/A Error or Warning Message The following error occurs when opening CONNECTION Client: We couldn't create the data…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Service Request Manager Error

      Razmik Agampatian
      Razmik Agampatian
      Hello, I am trying to access the Service Request Manager, but I get an error message saying " User Credentials issue: Error FN-2187". Has anyone any idea what this error might be and how it could possibly be fixed? Thanks, Razmik
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Forum
    • Gateway no se inicia - TLS 1.2

      Maria Garcia
      Maria Garcia
      Se aplica a Producto(s): SELECTSERVER/SELECTSERVER Gateway Versión(s): N|A Entorno: N\A Área: N|A Subárea: N\A Autor Original: Maria Munoz, Soporte Técnico de Bentley…
      • over 3 years ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Español)
    • CONNECTION Client Interoperability Error

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Version(s): 10.00.08.xx and higher Environment: N\A Area: Access Subarea: N\A Problem Description When signing in to the CONNECTION Client the following error…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unlocking a User Account

      Sylvia H.
      Sylvia H.
      Overview The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
      • 4 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Script Error when you start the CONNECTION Client

      Sheetal Bhegade
      Sheetal Bhegade
      Product(s): CONNECTION Client Version(s): 10.00.08.xx and newer Environment: N\A Area: Access Subarea: N\A Problem CONNECTION Client gives a script error Solution 1] Log out of CONNECTION…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Troubleshooting Product Activation for XM and Higher

      Brian D., User Success Support
      Brian D., User Success Support
      Applies To Product(s): All Version(s): XM and higher Environment: N/A Area: N/A Subarea: N/A Original Author: Bentley Technical Support Group Overview…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Más información - El servicio de alerta de uso no está disponible

      Maria Garcia
      Maria Garcia
      Producto(s): CONNECT Licensing Versión(s): N\A Entorno: N\A Área: N/A Subárea: N\A Mensaje de error o advertencia Más información - El…
      • over 4 years ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Español)
    • Mensaje de Error o Advertencia: Se limitará el uso de la aplicacion

      Maria Garcia
      Maria Garcia
      Producto(s): CONNECT Licensing Versión(s): N\A Entorno: N\A Área: N/A Subárea: N\A Mensaje de error o advertencia Más información - Uso…
      • over 3 years ago
      • Licensing, Cloud and Web Services
      • Licensing and Activation Wiki (Español)
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