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Licensing, Cloud and Web Services
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    • SES
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    • timeout
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    • webpage cannot display
    • won't start
    • Another install in progress

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 11.00.05.42 Environment: N/A Area: Installation Error or Warning Message When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Troubleshooting license timeout errors

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
      • 9 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client not Found

      Jutta Eisenhauer
      Jutta Eisenhauer
      The CONNECTION Client is required in order to sign into your application. You can download the CONNECTION Client from the Fulfillment Center and the Bentley Resources page. Please refer to the Download Options article for more details. NOTE: You…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Installation canceled by user message when applying updates

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Area: Installation Error or Warning Message When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user Explanation…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client

      Jeremy Hoesly
      Jeremy Hoesly
      The reason for these issues is due to a dependency on Internet Explorer in older versions of the CONNECTION Client and local computer settings for Internet Explorer which in some cases can result in a conflict. There are two options for addressing these…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Microsoft Edge can't read and write to its data directory

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): CONNECTION Client Version(s): 11.00.02.16 and newer Area: Access Subarea: N/A Error or Warning Message The following error occurs when opening CONNECTION Client: We couldn't create the data…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client Interoperability Error

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): CONNECTION Client Version(s): 10.00.08.xx and higher Environment: N\A Area: Access Subarea: N\A Problem Description When signing in to the CONNECTION Client the following error…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Script Error when you start the CONNECTION Client

      Sheetal Bhegade
      Sheetal Bhegade
      Product(s): CONNECTION Client Version(s): 10.00.08.xx and newer Environment: N\A Area: Access Subarea: N\A Problem CONNECTION Client gives a script error Solution 1] Log out of CONNECTION…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • The Webpage Cannot Be Displayed After Sign In

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 10.00.12.06 Environment: N\A Area: Access Subarea: N\A Problem After the CONNECTION Client is installed there's no way to enter email or password…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Automatic Sign in Error that says "Connection issues Could not connect Try Again"

      Steven Gardner
      Steven Gardner
      Did some research for errors on Bentley’s Website and went into the logs and found several errors that are listed below with how many times it occurred on 3/6/2019 between 8:54 & 9:23. ERROR - BUDDIClient - GetUrl() encountered an error: System…
      • over 4 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Forum
    • Install KB2999226 Before Continuing the Installation

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Version(s): 10.00.11.42 Environment: N\A Area: Updates Subarea: N\A Problem During the installation of the CONNECTION Client you receive the error "Install KB2999226…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Error During Installation of Application from the CONNECTION Client

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): CONNECTION Client Version(s): 10.00.06.xx Environment: N\A Area: Updates Subarea: N\A Problem Error when attempting to install an update through the CONNECTION Client. Error…
      • 7 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Error - This account is not associated with an organization

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 10.00.04.21 Environment: N\A Area: Access Subarea: N\A Error or Warning Message I can not Sign In to CONNECTION Client. Following error message appears…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • User failed to login

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): pre 10.00.04.17 Environment: N\A Area: Access Subarea: N\A Error or Warning Message I can not login to "CONNECTION Client" . Following error message…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
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