• Multiple sessions in one license

    Can I open multiple RAM SS models at the same time? Will these count as separate licenses or a single license?
  • Licensing service failed with error code 1

    Setup a few new users with MicroStation Connect, says it is Update version 15, X64 version. One of the users receives the following error when launching MicroStation: Unable to start MicroStation. Licensing service failed with error code -1. Any help…
  • License warning desciption

    Hi, we have 3 licenses of autopipe. The warning is set to accept when more than 2 licenses are in use. Does this mean that when start the 3rd you get the warning or when the 3rd is active and you want to start the 4th it gies a warning??? It is…
  • Use of Bentley view in production environment and file exchange in production environment inquiry

    I can use Microstation or Bentley view to read multiple format (ex ifc, dwg...) and export as dgn, i.dgn or 3d pdf. those can be imported if other software like our Synchro etc. And reconverted to other format (EX: FME can convert i.dgn to hundreds of…
  • Product Licensing Summary

    It has come to my attention that the company I work for has Bentley products that are currently not in use. This raises two questions: 1. Is there a portal/contact that can provide a summary of active products and licensing information in a summary…
  • Entitlement will expire soon

    We are experiencing applications which are running in 'trial' mode and then expire. how do we enable such apps?
  • License Error (code=-21)

    My company has just upgraded our computer from window 7 to window 10. After I re-installed the the license (version: 12381-4) and the CUBE voyager, an error message popped out when I try to run a model. The error message is attached below: I tried…
  • Understanding the Subscription Entitlement Service (SES) Workflow

    What is the purpose of this information? The Subscription Entitlement Service (SES) is the latest Bentley licensing system, replacing the legacy SELECTserver application which is being deprecated. Increasingly, Administrators are looking for options…
  • Need to import XML license file into EXPIRED Trial of OpenBuidlings Designer

    Good day, I need to import the XML license file for OBD but since the trial period has expired it will only allow me to cancel and quit. I've searched around for some other way (e.g. -- command line, registry hack, etc.) but to no avail. If there is a…
  • Microstation CONNECT Trial Expired

    Hello! I have a BDN account and am learning my way around. As part of my setup, I downloaded Microtstion 10.14.00.109 from connect.bentley.com. I also have the CONNECT Client 10.00.19.27 I installed this over a week ago while I was getting set…
  • SYNCHRO Licensing

    When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
  • Activation problem

    Due to some technical reasons I reinstalled software... But I am unable to Activate License.. because the License Activation is network based for our college... How to Activate the License, plzzz help me...
  • How to evaluate a product under Subscription Entitlement Service

    Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
  • Disproportionate Charges for use of second licence in error

    My colleague has a single quarterly licence which she pays £300 per quarter to use Microstation as part of her architectural design firm. She has been charged an extra £1000 this quarter due to activating a second licence for ten minutes back in mid…
  • How remote usage is recorded

    Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
  • Bentley Select Licenses

    We use Bentley Microstation our site ID is 4024626 How do we download our usage logs?
  • Activation issue with Bentley Map PowerView SS10 connect licensing

    Hi Unfortunately we do have a new customer which are running Bentley Map PowerView SS10 with the CONNECT Licensing. The product activates correctly, but they can only run in 13 minutes before they get an incorrect message, that says "Product is not…
  • Bentley Licensing Service System.OufOfMemoryEyception cause MS CE to stuck in grey screen on launch

    Dear Bentley and others. We face the issue that suddenly, MS CE and other apps don't launch any more or they "launch" with grey screens and no message at all. It seems to be independed from the connection client at all, at least it does not show any…
  • MicroStation Entitlement gone AWOL

    What a surprise! Last night I was using MicroStation CONNECT; this morning 07-Nov-19 I can't. In Bentley Licensing I see this... What happened to my entitlement to MicroStation CONNECT? I can continue to use MicroStation V8 i , which receives a valid…
  • Support for SELECTserver Reporting is Ending

    With the introduction of the Subscriptions Analytics Portal the SELECTserver reports are ending. As of this time reports are still accessible. However as of September 10, 2019 the report data is no longer updating. You will be able to access historical…
  • Learn More - Usage Alerting Service is Unavailable

    Problem Description The Bentley License Client is having trouble reaching the Alerting service. This does not mean that the session will cause the alerting threshold to be exceeded. It simply means that it can't be determined one way or the other. If…
  • License Sign in and out

    We have two select subscriptions, but we have a third PC. We want to use Microstation on that third PC. How do I un-assign the license on my PC and move it to the third PC. It will only be for 2 days, then I want to move it back to my PC.
  • Bug in Connection Client 10.00.15.11 and 10.00.15.11

    Having recently updated from Connection Client 10.00.14.18 to 10.00.15.11 we experienced an error wherein Connect Edition products throw an error saying that Connection Client is not installed. After updating Connection Client, products appear to work…
  • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]

    Applies To Product(s): SELECTserver Version(s): 09.01.00.xx and earlier Environment: N/A Area: N/A Subarea: N/A Original Author: James White, Bentley Technical Support…
  • How to Control Overuse

    Dear Support, Good Day !! We are Bentley Connect Subscriber, and we have around 7 licenses for bentley products which includes as; 1-ConceptStation 1-ContextCapture 5-OpenRoads Designer (We can also use 4-PowerCivil, and 1-MXRoads as OpenRoads designer…