Frequently Asked questions on topics that apply to multiple reports.
I used a product this morning. Why isn't it in the report?
The reports refresh only once per day. This means that it usually takes about a day for an action to be visible in a report.
How do Allocation Group assignments work?
You have two methods to allocation Bentley application usage to Allocation Groups
Application usage will map using one or the other method according to the following criteria of the usage:
Subscription Entitlement ServiceAll Subscription Entitlement Service usage, regardless of product type, only uses Allocation Groups assigned directly to the IMS user.
Non-Subscription Entitlement Service - Connected UserNon-SES usage for non-Web Applications on machines that have had the Connection Client installed and logged in use Allocation Groups assigned directly to the IMS user. If the IMS user is not in an Allocation Group, then the usage is allocated to the Allocation Group mapped to the Activation Key.
Non-Subscription Entitlement Service - Non-Connected UserNon-SES usage for non-Web Applications on machines that have NOT had the Connection Client installed and logged in use Allocation Groups mapped to Activation Keys only.
Non-Subscription Entitlement Service - Web ApplicationsNon-SES usage for web-based applications uses Allocation Groups mapped to Activation Keys only.
E365 ProgramThis is only applicable to accounts on the E365 program. All usage is only allocated to Allocation Groups assigned directly to the IMS user.
I assigned some users or activation keys to Allocation Groups. Why isn't it in the report?
Why is there a user from another account in my report for an SES desktop application?
When a user is logged in and using a product with Subscription Entitlement Service, that user will be in the report for the account he was a part of at the time of that usage. For example, John is working for Contracting Company in September. He uses an SES version of MicroStation. But in October, John's user account is moved from Contracting Company to Building Company. In November, Contracting Company runs their report for September. They will still see John's September usage because it belonged to them at the time the usage took place.
Hosted usage will always be assigned to the account associated with the activation key.
Why do my filter selections keep changing?
The filters in the reports will show you all of the available options you may select. If the value's cell is shaded with white, that means it aligns with your other current selections. If the value's cell is shaded with gray, that means it conflicts with one of your other current selections. The report will allow you to select the gray value, but it will override the conflicting selection from the other filter.
In the following example, the Country selection is Singapore. SYNCHRO Pro - 2807 was used in Singapore, so it is shaded with white. 2D Dynamics Module HWL - 6128 was not used in Singapore, but was used in the United States, so it is shaded with gray. If the user selects 2D Dynamics Module HWL - 6128, then the filter on Singapore will be removed.
Why does the same usage show up as both Hosted and SES?
A small number of application versions have dual license clients which allow them to report a single usage as both Hosted and SES. The versions that do this are typically the first Connect Edition version of the application. Upgrading to the next version will usually stop this behavior.