Problem mit Windows Update mit Auswirkungen auf CONNECTION Client

We have received reports that many machines are experiencing an issue with CONNECTION Client consuming large amounts of CPU. This is happening after Microsoft Windows Update applies KB5011831 or KB5013942. These updates apply to Windows 10 versions 20H2, 21H1 and 21H2.

We are actively working to try to identify what change in this Microsoft update is causing the problem and get a fix for this issue. In the meantime, we recommend that removing these KB updates will allow the machine to return to normal operation. We understand this is not a long-term solution, but rather a workaround to get users working again.

Troubleshooting: Elevated CPU usage for the Bentley CONNECTION Client process

We regret the inconvenience this is causing and hope to find a resolution to this soon. We will continue to post updates as we have them. Follow this topic to be alerted about updates as they arrive.

Update: If you are utilizing a third-party license manager named SofTrack, please update the Local Workstation Agent to version 7.27n as shown in the announcement from the vendor below:

[ SOFTRACK LOCAL WORKSTATION AGENT UPDATES {LWA} ]

* We have discovered that Microsoft's recent Windows 10 update "KB5011831" is causing some applications (both 32 and 64bit) to not fully startup and instead use high amounts of CPU time.

We have updated the SofTrack LWA to correct this situation.

[ AUTOMATIC LWA UPDATE - LWAUPD.EXE ]

New version of the LWA has been uploaded to softwaremetering.com as of 8pm US Central Time May 11, 2022; If using Automatic LWA updating, new version is 7.27n, update occurs after next time a user workstation is rebooted.

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