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Bentley offers MFA utilizing Ping ID services. Currently, MFA can only be enforced on specific domains. So for example, an account administrator may request that MFA be enabled for all users which contain "example.com" in their username. When the user signs in, they will be pushed through MFA every time they sign in to IMS. To set up MFA, please request it by creating a Licensing and User Administrator service request or dialing one of our support numbers and choosing option 2 followed by 1 for licensing support.
We offer MFA with multiple different methods of authenticating:
The following methods may be used as a backup authentication method:
If you have in some way lost access to your MFA method, you will need to contact Bentley to help unpair your device. You may do so through a service request, or by calling 1-800-BENTLEY for assistance.
For examples of each method in action as well as details on the MFA methods, please check the Ping ID details.
The Registration Workflow
After providing a valid username and password, you will be prompted with the Ping ID MFA registration:
Hit start and you will be provided with the default and recommended authentication method, the Ping ID authenticator application. You also have the ability to choose another MFA method below:
You will need to validate that the method works for you. For example, if you register your Ping ID authenticator application, you'll be prompted to approve the sign in, and then be signed into IMS. Similar situation for all of the MFA methods.
Interested in utilizing MFA with Bentley? Please submit a service request and Bentley's IMS team will reach out to provide assistance enabling MFA.
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