Access Service Request Manager as described here.
Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that unique form is presented to users without maintenance contract (NON-SELECT) or users with valid Managed Services contract.
Please fill out the form. There is guidance below on how to complete the entries.
Please provide as detailed description of the issue as possible, including where appropriate: • steps taken • full error details • whether the same happens for other users • how many times the issue has occurred - e.g. does it happen every time or is it intermittent?
If suitable, attach a test case and/or screenshots that demonstrate the issue. Compressing, especially if multiple files is strongly recommended.
Click on Submit to Support button
Next page will confirm successful creation a of a new Service Request, please note the SR number (email address will also receive confirmation email)
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