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Licensing, Cloud and Web Services Wiki Why does SACS fail to recognize my licenses?
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    Why does SACS fail to recognize my licenses?

       
      Applies To 
       
      Product(s): SACS Offshore Structure
      Version(s): 05.06.xx.xx or later
      Environment:  N/A
      Area:  Licensing - Technical
      Subarea:  N/A
      Original Author: Jeremy Hoesly, Bentley Technical Support Group
       

    Problem Description

    I am unable to access any licensed modules in SACS 5.6. The SACS License Explorer on the opening screen (i.e. SACS Executive) fails to show all of my licenses.

    Reason

    SACS 5.6 will not recognize licenses until they have been activated.

    Steps to Resolve

    Activate licenses via the License Management Tool

    1. Click the Interactive Programs tab.

    2. Click the License Tool button.

    3. In the License Management Tool that appears, select all SACS licenses. Multiple licenses can be selected by holding down the Shift key.

    4. Click the Activate button in the lower right corner. The status for each license will change to Activated.

    5. Close the License Management Tool.

    6. Close and reopen SACS 5.6. SACS will now have access to your licenses.

    Configure Default License setting

    If SACS is used with checked out licenses, ensure that the product is configured to use the correct package license on startup by performing the following steps:

    1. Click the Home tab.
    2. Click the SACS Settings button.
    3. In the window that appears, locate the Default License setting on the right pane, and ensure that it is configured for the package license checked out on the machine.
    4. Click the OK button to save any changes.

    See Also

    Product Activation TechNotes and FAQs

    • activation
    • SACS Offshore Structure
    • SELECTsupport
    • Problem Solving
    • licensing
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    • Cancel
    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Wed, Oct 23 2013 7:17 PM
    • Brian D., User Success Support Last revision by Bentley Colleague Brian D., User Success Support
    • When: Mon, May 15 2023 10:47 AM
    • Revisions: 4
    • Comments: 0
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