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Licensing, Cloud and Web Services Wiki Why do RAM Structural System modules open in trial mode?
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    Why do RAM Structural System modules open in trial mode?

       
      Applies To 
       
      Product(s): RAM Structural System (+ AutoPIPE, SACS 5.6, Maxsurf 20, Multiframe 17)
      Version(s): 14.06.00.00, and greater
      Environment:  N/A
      Area:  Licensing
      Original Author: Jeremy Hoesly, Bentley Technical Support Group
       

    Error or Warning Message

    When opening a module in RAM Structural System, an Activation Status window like the following appears:
    RAM Steel Beam Design is running TRIAL MODE and has 29 day(s) remaining within its licensed period.

    Explanation

    The first time a module is opened, it starts in Trial Mode. It will remain in Trial Mode until the license is activated or until the trial period expires.

    How to Avoid

    Option 1 Run the Activation Wizard

    1. When the Activation Status message appears, click the Activate button as shown in the screenshot above.

    2. Proceed through the Product Activation Wizard. Refer to the following article for further instructions.

    Option 2 Activate licenses via the License Management Tool

    1. In RAM Manager, select Manage Licenses from the Tools menu.

    2. In the License Management Tool that appears, select all RAM licenses. Select multiple licenses by using the Shift key.

    3. Click the Activate button in the lower right corner.

     

    Note: For users with deployed SELECTservers who are still encountering activation issues, please generate a license debug log. With error logging enabled, attempt to activate the product. Then open the log file in any text editing program (ie NotePad) and do a search for "-15008":

    If this code is found, SELECTserver may be utilizing some old cached data. Restarting Internet Information Services (IIS) on the server should correct the problem. A system administrator can accomplish this by executing the following command from a command prompt on the server:

    iisreset

    If this code is not found, contact Bentley Technical Support for further assistance.

    See Also

    Product Activation TechNotes and FAQs

    How products that use the Bentley IEG License Service are licensed

    • activation
    • RAM Structural System
    • error message
    • SELECTsupport
    • licensing
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    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Wed, Oct 23 2013 7:38 PM
    • Brian D., User Success Support Last revision by Bentley Colleague Brian D., User Success Support
    • When: Mon, May 15 2023 10:47 AM
    • Revisions: 10
    • Comments: 0
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