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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Generating a License Debug Log
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    • Eastern Europe Continuity Plan
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    • +Web Services
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    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
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      • Client Check In and Out Instructions for XM and Higher [TN]
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      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
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    Generating a License Debug Log

       
      Applies To 
       
      Product(s): License Management Tool
      Version(s):
      Environment:  N/A
      Area:  Configuration
      Subarea:  N/A
      Original Author: Jeremy Hoesly, Bentley Technical Support Group
       

    The following article provides steps for capturing communication data between a client computer and a SELECTserver for troubleshooting purposes. For information on error logging with CONNECT Licensing see https://communities.bentley.com/products/licensing/w/licensing__wiki/40303/overview-of-bentley-licensing-tool#logging

    Background

    Some licensing problems are difficult to troubleshoot solely based upon the symptoms seen by an end-user on a client computer. The License Management Tool included with the vast majority of Bentley products can generate a log file that captures communication data sent between the client computer and a SELECTserver. Although primarily used by Bentley's Technical Support Group, the log file can also be useful for in-house troubleshooting by IT personnel.

    Steps to Accomplish

    Please perform the following steps to generate a log file:

    1. Open the License Management Tool included with your Bentley product(s).
    2. Select Options from the Tools menu.
    3. Click the Error Logging tab in the window that appears.
    4. Tick the checkbox labeled Enable Logging.
    5. Click the All On\Off button in the Log Levels section to capture all diagnostic data.
    6. Click the Change button in the Error Log File section, and specify a location to save the log file.
    7. Click the Apply button at the bottom to save changes.
    8. Reproduce the licensing problem to capture all interactions between the client computer and the SELECTserver.
    9. Then return to the License Management Tool.
    10. Untick the checkbox labeled Enable Logging.
    11. Click the OK button to save changes and close the dialog.
    12. Close the License Management Tool.

    See Also

    Batch File to Enable Error Logging

    Overview of the Bentley Licensing Tool - CONNECT Licensing

    Other language sources

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    • License Management Tool
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Tue, Nov 12 2013 5:38 PM
    • Brian D., User Success Support Last revision by Bentley Colleague Brian D., User Success Support
    • When: Wed, May 19 2021 4:41 PM
    • Revisions: 15
    • Comments: 0
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