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The following article provides steps for capturing communication data between a client computer and a SELECTserver for troubleshooting purposes.
Some licensing problems are difficult to troubleshoot solely based upon the symptoms seen by an end-user on a client computer. The License Management Tool included with the vast majority of Bentley products can generate a log file that captures communication data sent between the client computer and a SELECTserver. Although primarily used by Bentley's Technical Support Group, the log file can also be useful for in-house troubleshooting by IT personnel.
Please perform the following steps to generate a log file:
Batch File to Enable Error LoggingProduct Activation TechNotes and FAQs
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