Applies To
	Product(s):	Maxsurf
	Version(s):	19.00.02.07
	Environment:	N/A
	Area:	Licensing
	Subarea:
	Original Author:	Payel Sasmal, Bentley Technical Support Group

Problem Description

My Maxsurf program is not working / My Maxsurf package has been showing trial version for some time, it has now stopped working.

Steps to Resolve

There are few checks you need to do.

• Make sure that your license is still available for use.
• Check that you have installed Maxsurf or Maxsurf Advanced version as stated in your package. This option is available once you go through the installation process.
• You must have the same version of Bentley IEG license installed (32bit or 64bit).
• In Bentley License Management Tool, you have activated your license as follows:

1. Open up the Bentley License Management Tool from windows Start Menu | All Programs | Bentley Engineering | Maxsurf 19 V8i | License Tool

2. Go to Tools menu | Options; Fill-in the Site Activation Code and the site activation key. These fields may be already filled in for you (in case you had previous version of the product), click on “Apply” button and just close the dialog box.

3. Go to the “Activation Status” tab, Select the “Maxsurf Advanced” from the product list, and then click on the “Activate” button.

3. You should now be able to run Maxsurf/ Maxsurf Advanced program.

P.S. Trust Licensing has now been implemented in Maxsurf v20.