Applies To
	Product(s):	SELECTserver
	Version(s):	N\A
	Environment:	N\A
	Area:	Administration
	Subarea:	License Management
	Original Author:	James White, Bentley Technical Support Group

Problem

SELECTserver will not update license from main server. Issue has to do
with actual amount of information in the license file.

Solution

The problem is due to a HTTP timeout exception when retrieving the new license. Please make the following changes:

These files are located in the root SELECTserver directory. The default location is as follows:

C:\Program Files\Bentley\SELECTServer

Edits can be made by opening the file in Notepad

1) In the SELECTserver.config increase the value of SS_RUNTIME_WEBSERVICE_TIMEOUT from 600 to 1200.

add key="SS_RUNTIME_WEBSERVICE_TIMEOUT" value="1200"

2) In the Web.Config file increate httpRuntime executionTimeout from 300 to 2400.

httpRuntime executionTimeout="2400"

3) run IISRESET
4) Do a Request / Update License and check Force full retrieval.
5) Monitor the Update service.

See Also