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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki SELECTserver OnLine migration FAQ
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    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • -SELECTserver
          • Access restriction via IP-address
          • Access to App_Offline.htm denied in SELECTserver Database Setup
          • -Administration - SELECTserver
            • +Client Access restrictions - Administration - SELECTserver
            • Error: Client not recognized as a valid client
            • Error: CREATE DATABASE or ALTER DATABASE failed
            • How does a checked out license work for SELECT or ELS customers with product usage logging?”
            • How to list multiple Gateway servers in LIC file
            • HTTP 407 Proxy Authentication Required
            • -License Management - Administration - SELECTserver
              • Areva Content, License overview
              • Can not find the BentleyLicensing.adm
              • Cannot activate Hevacomp V8i
              • Checkout XML import fails
              • Deployed License server and NON-SELECT
              • Error importing license file, verification failed
              • Error: "The client does not have access to this site"
              • Errors in the WebServices.log
              • How do I configure Bentley products to use a proxy server?
              • How do I encrypt licensing transmissions sent to SELECTserver?
              • How to Create Temporary Activation Keys
              • How to Set the Time Zone on the SELECTserver
              • I-Model composer Not licensing through SELECTserver
              • Impossible to checkout a ProjectWise Passport
              • License Checkout from Administrator Page
              • License Expired. When trying to apply the new license
              • Message "no license available for this product"
              • Product List Empty on License Checkout Tab
              • Product requires activation each session
              • SELECTserver Admininistration Page Not Displaying
              • SELECTserver check out license expiry date greyed out
              • SELECTserver OnLine migration FAQ
              • SELECTserver will not update license from main server
              • Staad.Pro License Checkout
              • The user would like NOT to use Enable anonymous access
              • Troubleshooting a License As Expired message [TN]
              • Troubleshooting a License as Expired message [TN] version 2
            • New database no being used
            • +Nightly Processing - Administration - SELECTserver
            • +Notifications - Administration - SELECTserver
            • +Reports - Administration - SELECTserver
            • SelectServer OnLine: Maximum Checkout Interval default value changed to 2 days
            • SQL Error
            • Unable to open the Administration Site
            • Unexpected Error 0x8ffe2740 after restart of Windows
            • +Usage Logs Transmittal - Administration - SELECTserver
          • Administration page does not open, page cannot be displayed
          • Create a log file on the client computer
          • Deployed SELECTserver Logs
          • Hosted server Administration page - Access for administrators only
          • How to start the Deployed SELECTserver and SELECTserver Gateway service via Windows Services
          • +Installation / Configuration - SELECTserver
          • +Installation / Configuration - SQL Management
          • MSG_HIST_PEAK message on Deployed Administration page
          • No access to the Adminstration page
          • Ports and Domains
          • Process Responce File
          • Program starts up slowly after the creation of a log file
          • Reset the webserver IIS
          • Response File larger than 7.93 MB - Error 404
          • Restrict access to the Hosted Administration page
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    SELECTserver OnLine migration FAQ

      Product(s): SELECTserver
      Version(s): N/A
      Environment: N/A
      Area: Administration
      Subarea: License Management

    SELECTserver OnLine (i.e. the "hosted" server or Bentley CONNECT SELECTservices) is Bentley's licensing solution on the Internet. It is intended to be a simple, straightforward way for users to activate and report usage for their products without requiring the setup and administration of an in-house license server. Only a periodic Internet connection on client machines is required to ensure that Bentley products can report their outstanding usage to remain activated.

    This support solution primarily addresses questions and concerns from users that are transitioning from an in-house (i.e. "deployed") SELECTserver to SELECTserver OnLine. Questions or concerns not covered below can be posed in the Licensing and Activation forum.

    Does SELECTserver OnLine cost extra?

    No, Bentley offers SELECTserver OnLine at no cost to users because it greatly simplifies the setup, administration, and support of the licensing component.

    What happens to my in-house SELECTserver after the migration?

    For transitional purposes, the in-house (i.e. "deployed") SELECTserver will continue to function for 30 days from the day the migration is performed. This provides time for machines to be switched gradually to ensure a smooth transition. The SELECTserver will disable itself afterwards since it can no longer successfully send usage to Bentley. Consequently, it can be safely removed.

    How do I configure client machines to use SELECTServer OnLine?

    Client machines can be reconfigured a number of ways:

    • License Management Tool: Open this utility from within Bentley products or from a Start menu shortcut. Select Options from the Tools menu, and change the server name to:
      selectserver.bentley.com
    • Product Activation Wizard: The following support solution provides step-by-step instructions for activating a product against SELECTserver OnLine.
    • Group Policy or LicenseToolCmd: To deploy the server name change across an entire office, Active Directory Group Policy is recommended. However, Bentley also provides a command-line licensing utility called LicenseToolCmd which can be executed from a batch script if necessary.

    What changes to the network must be made to ensure that client machines can access SELECTserver OnLine?

    The SELECTserver licensing system purposely uses standard web browsing protocols to pass through most firewalls without any special configuration. The following support solution provides further details.

    If a proxy server is used to access the Internet, the License Management Tool must be configured to use it. To enter the settings, open the License Management Tool, select Options from the Tools menu, and click the Proxy Configuration tab. Proxy settings, if present at all, can be obtained from the Internet Options control panel or from a system administrator.

    What happens if a connection to the Internet is lost?

    Most Bentley products will function for at least seven (7) days before requiring communication with the license server. If a connection to the Internet is lost temporarily, products will switch to disconnected mode and display an activation dialog when opened for the first time that day. The activation dialog displays the number of days remaining before communication is required. Once the connection is restored, products will automatically reactivate as they are opened for the first time that day.

    How do I start the migration process?

    Please refer to the following support solution titled Converting from a Deployed SELECTserver to Bentley CONNECT SELECTservices.

    What information do client machines transmit to SELECTserver OnLine?

    The following diagram posted on Bentley Communities shows the information transmitted to the SELECTserver OnLine. It receives the same data that client machines currently send to your deployed SELECTserver. No information is hashed since the online server needs the user and machine names to generate usage reports just like your deployed server.

    Can client machines encrypt the usage data sent to SELECTserver OnLine?

    By default, client machines send usage information to the license server using the HTTP protocol which is not encrypted since deployed servers rarely are configured with an SSL certificate. However, the online server has one using 256-bit SHA-2 RSA encryption. So Bentley highly recommends configuring clients to enable the "Use HTTPS (SSL)" checkbox in the License Management Tool when using the online server.

    Where does SELECTserver OnLine physically reside, and who operates it?

    SELECTserver OnLine is based in a Microsoft Azure data center located in the United States. 

    How does SELECTserver OnLine differ from my deployed SELECTserver?

    The following support solution provides some additional information regarding the differences between a deployed server and Bentley's online server.

    Other language sources

    Deutsch

    See Also

    SELECTserver and Product Activation Wiki

     

      Original Author: Jeremy Hoesly
    • Administration
    • Bentley Cloud Services
    • license management
    • SELECTserver
    • SELECTsupport
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    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Mon, Sep 22 2014 5:57 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Thu, Jun 10 2021 9:57 AM
    • Revisions: 25
    • Comments: 0
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