Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Thu, 11 Apr 2019 22:08:17 GMT

Current Revision posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 4/11/2019 10:08:17 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

The SELECTserver Gateway service fails to start. When attempting to start it from the Services panel, the following error occurs:
Windows could not start the Bentley SELECTserver Gateway service on Local Computer.
Error 1067: The process terminated unexpectedly.

Examine the SS-Bentley.SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

09-24-14 15:11:17 ERROR - Gateway - Error checking SELECTserver version
09-24-14 15:11:17 ERROR - Gateway - System.ArgumentNullException: Value cannot be null.
Parameter name: hostname
   at Bentley.SelectServer.Common.WebUtils.BuildURL(String protocol, String URL, String hostname)
   at Bentley.SelectServer.Common.Online.WebServices.Proxies.MiscProxy..ctor(String hostName)
   at Bentley.SelectServer.Gateway.Listener.CheckSelectServerVersion()

Error 2

10-29-14 09:52:00 ERROR - Gateway - Listener::OnStart Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Bentley.SelectServer.Gateway.Listener.ReadPortsToListen()
at Bentley.SelectServer.Gateway.Listener.OnStart(String[] args)

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the Windows Start menu or screen, and perform a search for "License Management".
One of the search results should be Bentley License Management Tool. Right-click on it, and select "Run as administrator."
In the window that appears, select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
If an "Elevate to All Users" button is present in the lower right corner, click it to move the settings to a location accessible by all users. Otherwise, use a Bentley-provided utility named Reg2Locale instead.

Other Language Sources:

Français

Español

Tags: 1067 error, Windows Installer Errors, Installation / Configuration, SELECTserver Gateway, SELECTserver, SELECTsupport

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Thu, 02 Aug 2018 17:48:07 GMT

Revision 8 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 8/2/2018 5:48:07 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the Windows Start menu or screen, and perform a search for "License Management".
One of the search results should be Bentley License Management Tool. Right-click on it, and select "Run as administrator."
In the window that appears, select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
If an "Elevate to All Users" button is present in the lower right corner, click it to move the settings to a location accessible by all users. Otherwise, use a Bentley-provided utility named Reg2Locale instead.

Other Language Sources:

Français

Español

Tags: 1067 error, Windows Installer Errors, Installation / Configuration, SELECTserver Gateway, SELECTserver, SELECTsupport

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Thu, 02 Aug 2018 17:41:28 GMT

Revision 7 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 8/2/2018 5:41:28 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the Windows Start menu or screen, and perform a search for "License Management".
One of the search results should be Bentley License Management Tool. Right-click on it, and select "Run as administrator."
In the window that appears, select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
If an "Elevate to All Users" button is present in the lower right corner, click it to move the settings to a location accessible by all users. Otherwise, use a Bentley-provided utility named Reg2Locale instead.

Other Language Sources:

Français

Español

Tags: 1067 error, Windows Installer Errors, Installation / Configuration, SELECTserver Gateway, SELECTserver, SELECTsupport

Windows could not start the Bentley SELECTserver Gateway service

Maria Garcia — Wed, 19 Jul 2017 11:23:35 GMT

Revision 6 posted to Licensing, Cloud and Web Services Wiki by Maria Garcia on 7/19/2017 11:23:35 AM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Other Language Sources:

Français

Español

Tags: 1067 error, Windows Installer Errors, Installation / Configuration, SELECTserver Gateway, SELECTserver, SELECTsupport

Windows could not start the Bentley SELECTserver Gateway service

Aimable Niyibizi — Wed, 17 Aug 2016 12:36:55 GMT

Revision 5 posted to Licensing, Cloud and Web Services Wiki by Aimable Niyibizi on 8/17/2016 12:36:55 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Other Language Sources:

Français

Tags: 1067 error, Windows Installer Errors, Installation / Configuration, SELECTserver Gateway, SELECTserver, SELECTsupport

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Wed, 29 Oct 2014 16:15:37 GMT

Revision 4 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 10/29/2014 4:15:37 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Wed, 29 Oct 2014 16:14:48 GMT

Revision 3 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 10/29/2014 4:14:48 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether one of the following explanations is provided:

Error 1

Error 2

10-29-14 09:52:00 INFO - Common - Misc WebService URL: http://localhost/bss/ws/Misc.asmx
10-29-14 09:52:00 ERROR - Gateway - Listener::OnStart Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Bentley.SelectServer.Gateway.Listener.ReadPortsToListen()
at Bentley.SelectServer.Gateway.Listener.OnStart(String[] args)

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Wed, 24 Sep 2014 22:31:30 GMT

Revision 2 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 9/24/2014 10:31:30 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether the following explanation is provided:

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Windows could not start the Bentley SELECTserver Gateway service

Jeremy Hoesly — Wed, 24 Sep 2014 22:28:57 GMT

Revision 1 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 9/24/2014 10:28:57 PM


	Applies To

	Product(s):	SELECTserver Gateway
	Version(s):	N\A
	Environment:	N\A
	Area:	Installation / Configuration
	Subarea:	Windows Installer Errors
	Original Author:	Jeremy Hoesly, Bentley Technical Support Group

Error or Warning Message

Examine the SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether the following explanation is provided:

Explanation

The SELECTserver Gateway is unable to retrieve the license settings (i.e. server name and site activation key) for your SELECTserver. This can happen for one of two reasons:

The license settings have not been entered yet.
The license settings have been entered for the current user only. This can cause problems since the SELECTserver Gateway service runs as a different user.

How to Avoid

Perform the following steps:

Open the License Management Tool by selecting from the Windows Start menu:
All Programs -> Bentley -> SELECTserver -> License Management Tool
Select Options from the Tools menu.
Ensure that a server name and site activation key are entered.
Verify them by clicking the Test Connection button.
Use Reg2Locale, a Bentley-provided utility, to copy the license settings from the user profile to a location accessible to all users if needed.

Windows could not start the Bentley SELECTserver Gateway service

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Other Language Sources:

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Other Language Sources:

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Other Language Sources:

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Other Language Sources:

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Other Language Sources:

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Error 1

Error 2

Explanation

How to Avoid

See Also

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Explanation

How to Avoid

See Also

Windows could not start the Bentley SELECTserver Gateway service

Error or Warning Message

Explanation

How to Avoid

See Also