Error or Warning Message

The SELECTserver Gateway service fails to start. When attempting to start it from the Services panel, the following error occurs:
Windows could not start the Bentley SELECTserver Gateway service on Local Computer.
Error 1067: The process terminated unexpectedly.

Examine the SS-SelectServer.Gateway.exe.log file in C:\Program Files\Bentley\SELECTserver\Logs, and note whether the following explanation is provided:

ERROR - Gateway - Gateway startup failed: There is an error in XML document (1, 58077).

Explanation

The SELECTserver Gateway maintains a local copy of the SELECTserver license file, allowing the Gateway to function for up to 30 days before requiring communication with the SELECTserver. The Gateway attempts to update the license file daily. In some cases, the retrieved file is corrupted, causing the Gateway service to stop with the error above.

How to Avoid

To correct the problem, please perform the following steps:

1. Navigate to C:\Program Files\Bentley\SELECTserver.
2. Delete the LicenseConfiguration.xml file. This is the local copy of the license file.
3. Open the Services panel, and start the Bentley SELECTserver Gateway service.

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