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<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Why is the Process File button dimmed when I attempt to import a SELECTserver response file?</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/19326/why-is-the-process-file-button-dimmed-when-i-attempt-to-import-a-selectserver-response-file</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Why is the Process File button dimmed when I attempt to import a SELECTserver response file?</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/19326/why-is-the-process-file-button-dimmed-when-i-attempt-to-import-a-selectserver-response-file</link><pubDate>Tue, 10 Feb 2015 19:22:08 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:01454bd1-69d2-41fb-9cbe-5fad9a2b50f4</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/19326/why-is-the-process-file-button-dimmed-when-i-attempt-to-import-a-selectserver-response-file#comments</comments><description>Current Revision posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 2/10/2015 7:22:08 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /&gt;&lt;/b&gt;&lt;/h1&gt;
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&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;Applies To &lt;/b&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;08.11.07.88&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly, Bentley Technical Support Group&lt;/td&gt;
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&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;When manually transmitting usage logs on a deployed server running SELECTserver 08.11.xx.xx, I am unable to import a response file. The Process File button in Step 4 on the Transmit Usage Logs page is disabled.&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/2705.Screenshot_5F00_1.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/2705.Screenshot_5F00_1.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h1&gt;Steps to Resolve&lt;/h1&gt;
&lt;ol&gt;
&lt;li&gt;Open Internet Explorer.&lt;/li&gt;
&lt;li&gt;Open the Tools drop-down menu in the upper right corner, and select Compatibility View Settings.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/4861.Screenshot_5F00_2.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/4861.Screenshot_5F00_2.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;In the window that appears, enter the name of your server, and click the Add button.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/5037.Screenshot_5F00_3.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/5037.Screenshot_5F00_3.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Your server should appear in the bottom list. Click the Close button to save changes.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;The Process File button should function properly when viewing the SELECTserver administration site within Internet Explorer. This workaround does not resolve the problem in alternate browsers such as Google Chrome or Mozilla Firefox.&lt;/p&gt;
&lt;p&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/3365.Screenshot_5F00_4.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/3365.Screenshot_5F00_4.png" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, 08.11.07.88, connect, Administration, SELECTserver, SELECTsupport&lt;/div&gt;
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