<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>My SELECTserver is not transmitting usage logs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>My SELECTserver is not transmitting usage logs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs</link><pubDate>Wed, 16 May 2018 23:23:02 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2cfa2d4e-a3a6-4124-af6a-8872802e2199</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs#comments</comments><description>Current Revision posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 5/16/2018 11:23:02 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;width:500px;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To&amp;nbsp;&lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.01.00.xx and earlier&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly, Bentley Technical Support Group&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;The following error appears when opening the SELECTserver administration site on a deployed (i.e. in-house) SELECTserver:&lt;/p&gt;
&lt;p&gt;SELECTserver&amp;#39;s usage logs have not been transmitted in the timeframe required.&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;SELECTserver must transmit usage logs to Bentley every 30 days. By default, logs are transmitted over the Internet automatically once a day, usually around midnight local time, via a Windows service named Bentley SELECTserver. If this process consistently fails for 30 days and logs are not manually transmitted, SELECTserver will stop activating products.&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;p&gt;Please perform the following steps to manually trigger the update daily transmittal process:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Open the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select Manage Services from the Administration drop-down menu (SELECTserver 09.xx) or section on the left sidebar (SELECTserver 08.xx).&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png"&gt;&lt;img alt=" " src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png" /&gt;&lt;/a&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/6765.Screenshot_5F00_1.png"&gt;&lt;img style="padding-left:5px;" alt=" " src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/6765.Screenshot_5F00_1.png" /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;On the page that displays, ensure that Bentley SELECTserver displays a green light. If red, click the START button next to it. This service is responsible for processing and transmitting usage logs, among other things.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png"&gt;&lt;img alt=" " src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png" /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Locate Usage Log Processing under the SELECTserver Tasks heading, and click the RUN NOW button. The state will change from Idle to Running.&lt;/li&gt;
&lt;li&gt;After approximately one minute, select Manage Services from the Administration drop-down menu to reload the page. Reload it until the state returns to Idle.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Usage Log Posting task.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Data Update Service task.&lt;/li&gt;
&lt;li&gt;Click the Bentley logo in the upper left corner to return to the opening page of the SELECTserver administration site, and confirm whether the error message is still present.&lt;/li&gt;
&lt;/ol&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, connect, Administration, en, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
</description></item><item><title>My SELECTserver is not transmitting usage logs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs/revision/3</link><pubDate>Mon, 16 Nov 2015 21:35:47 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2cfa2d4e-a3a6-4124-af6a-8872802e2199</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs#comments</comments><description>Revision 3 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 11/16/2015 9:35:47 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="border:0px solid #dce5f0;width:500px;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To&amp;nbsp;&lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.00.00.113 and earlier&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly, Bentley Technical Support Group&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;The following error appears when opening the SELECTserver administration site on a deployed (i.e. in-house) SELECTserver:&lt;/p&gt;
&lt;p&gt;SELECTserver&amp;#39;s usage logs have not been transmitted in the timeframe required.&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;SELECTserver must transmit usage logs to Bentley every 30 days. By default, logs are transmitted over the Internet automatically once a day, usually around midnight local time, via a Windows service named Bentley SELECTserver. If this process consistently fails for 30 days and logs are not manually transmitted, SELECTserver will stop activating products.&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;p&gt;Please perform the following steps to manually trigger the update daily transmittal process:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Open the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select Manage Services from the Administration drop-down menu (SELECTserver 09.xx) or section on the left sidebar (SELECTserver 08.xx).&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png" alt=" " /&gt;&lt;/a&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/6765.Screenshot_5F00_1.png"&gt;&lt;img style="padding-left:5px;" src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/6765.Screenshot_5F00_1.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;On the page that displays, ensure that Bentley SELECTserver displays a green light. If red, click the START button next to it. This service is responsible for processing and transmitting usage logs, among other things.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Locate Usage Log Processing under the SELECTserver Tasks heading, and click the RUN NOW button. The state will change from Idle to Running.&lt;/li&gt;
&lt;li&gt;After approximately one minute, select Manage Services from the Administration drop-down menu to reload the page. Reload it until the state returns to Idle.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Usage Log Posting task.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Data Update Service task.&lt;/li&gt;
&lt;li&gt;Click the Bentley logo in the upper left corner to return to the opening page of the SELECTserver administration site, and confirm whether the error message is still present.&lt;/li&gt;
&lt;/ol&gt;
&lt;p style="padding:0;margin:0;"&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, connect, administration, en, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
</description></item><item><title>My SELECTserver is not transmitting usage logs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs/revision/2</link><pubDate>Tue, 28 Apr 2015 17:10:22 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2cfa2d4e-a3a6-4124-af6a-8872802e2199</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs#comments</comments><description>Revision 2 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 4/28/2015 5:10:22 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img width="189" height="60" style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="border:0px solid #dce5f0;width:500px;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To&amp;nbsp;&lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.00.00.113&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly, Bentley Technical Support Group&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;The following error appears when opening the SELECTserver administration site on a deployed (i.e. in-house) SELECTserver:&lt;/p&gt;
&lt;p&gt;SELECTserver&amp;#39;s usage logs have not been transmitted in the timeframe required.&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;SELECTserver must transmit usage logs to Bentley every 30 days. By default, logs are transmitted over the Internet automatically once a day, usually around midnight local time, via a Windows service named Bentley SELECTserver. If this process consistently fails for 30 days and logs are not manually transmitted, SELECTserver will stop activating products.&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;p&gt;Please perform the following steps to manually trigger the update daily transmittal process:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Open the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select Manage Services from the Administration drop-down menu.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/4130.Screenshot_5F00_1.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;On the page that displays, ensure that Bentley SELECTserver displays a green light. If red, click the START button next to it. This service is responsible for processing and transmitting usage logs, among other things.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/6215.Screenshot_5F00_2.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Locate Usage Log Processing under the SELECTserver Tasks heading, and click the RUN NOW button. The state will change from Idle to Running.&lt;/li&gt;
&lt;li&gt;After approximately one minute, select Manage Services from the Administration drop-down menu to reload the page. Reload it until the state returns to Idle.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Usage Log Posting task.&lt;/li&gt;
&lt;li&gt;If the Last Run Result value for the task displays Success, repeat steps 4 and 5 for the Data Update Service task.&lt;/li&gt;
&lt;li&gt;Click the Bentley logo in the upper left corner to return to the opening page of the SELECTserver administration site, and confirm whether the error message is still present.&lt;/li&gt;
&lt;/ol&gt;
&lt;p style="padding:0;margin:0;"&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, connect, administration, en, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
</description></item><item><title>My SELECTserver is not transmitting usage logs</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs/revision/1</link><pubDate>Tue, 28 Apr 2015 16:52:29 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:2cfa2d4e-a3a6-4124-af6a-8872802e2199</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/21060/my-selectserver-is-not-transmitting-usage-logs#comments</comments><description>Revision 1 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 4/28/2015 4:52:29 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;width:500px;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&amp;nbsp;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To&amp;nbsp;&lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.00.00.113 &lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly, Bentley Technical Support Group&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;XXXXXXX(Provide the exact message. Do not include user-specific paths--replace with &amp;quot;&amp;lt;path to file&amp;gt;&amp;quot; or similar.)XXXXXXX&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;XXXXXXX(Provide a detailed explanation of the error message.)XXXXXXX&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;h3&gt;Option 1 XXXX(Delete this&amp;nbsp;heading if only one option exists.)XXXX&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;
&lt;p&gt;XXXXXXX&lt;/p&gt;&lt;/li&gt;
&lt;li&gt;
&lt;p&gt;XXXXXXX(add more steps as needed)XXXXXXX&lt;/p&gt;&lt;/li&gt;&lt;/ol&gt;
&lt;h3&gt;Option&amp;nbsp;2 XXXX(Delete this&amp;nbsp;section if only one option exists.)XXXX&lt;/h3&gt;
&lt;ol&gt;
&lt;li&gt;XXXXXXX&lt;/li&gt;
&lt;li&gt;XXXXXXX(add more steps as needed)XXXXXX&lt;/li&gt;&lt;/ol&gt;
&lt;h1&gt;See Also&lt;/h1&gt;
&lt;p&gt;XXXXXXX(Add links as needed for other relevant Be Communities content.)XXXXXXX&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, connect, administration, en, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
</description></item></channel></rss>