The Licensing and Activation Community has merged with the Cloud and Web Services Community. Read more here.
Product Activation is the act of authenticating a product for entitled use. If you need assistance activating, please see Product Activation. If you have any trouble activating, please proceed.
If at any point during the below troubleshooting steps you find you need further assistance, please feel free to Post to our Forums and a Bentley Colleague or member will respond ASAP.
If you are running a pre-XM application with server-based licensing, see Troubleshooting Pre-XM Client Error Messages with Server Based Licensing.
1. Check if the license file.
2. A license for this product could not be found.
2. No license usages were found to match your request.
3. A Fingerprint (Computer ID) mismatch was encountered between the license and the computer in use.
Product TechNotes and FAQs
Licensing TechNotes and FAQs
Bentley Technical Support KnowledgeBase
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