Overview

Product Activation is the act of authenticating a product for entitled use.  If you need assistance activating, please see Product Activation.  If you have any trouble activating, please proceed. 

If at any point during the below troubleshooting steps you find you need further assistance, please feel free to Post to our Forums and a Bentley Colleague or member will respond ASAP. 

If you are running a pre-XM application with server-based licensing,  see Troubleshooting Pre-XM Client Error Messages with Server Based Licensing.

Troubleshooting

1. Check if the license file.

• Be sure the “.LIC” file was saved with the proper extension.  Sometimes notepad will append the extension with a “.TXT” at the end of the license file name, resulting in “[filename].LIC.TXT”.
• File extensions may be hidden. Unhide your file extensions and rename the file, removing the “.txt” from the file name.  For a list of file names and locations, see License File Names V8.

2. A license for this product could not be found.

• When an application starts, it looks in the default licensing directory.  
• This message indicates that the file itself was not found.
• This means that either the file is named incorrectly,  or that the file is in the wrong directory.
• Check to make sure the file is named properly and in the right place.

2. No license usages were found to match your request.

• This message means the license file was found, but did not contain a license usage for the product being launched.
• This could be a problem with the product or version being used.
• Open the license file in Notepad and confirm what product and version it should be running.
• If the license does not contain the product and version needed,  please feel free to contact Licensing. 

3. A Fingerprint (Computer ID) mismatch was encountered between the license and the computer in use.

• Nodelocked licenses, as they are called, are just that; locked to a particular node (i.e. computer) name.
• This prevents one license from being used on multiple machines.
• This error indicates that the name of the computer does not match the name on the license. Note that the error message dialog box lists the actual name of the computer.
• Confirm your computer name:
  • Windows 2000: Start > Settings > Control Panel > System > Network Identification
  • Windows XP: Start > Control Panel > System > Computer Name
  • Windows Vista & 7: Start > Control Panel > System and Security > System
• To fix this, contact please feel free to contact Licensing. 

See Also

Product TechNotes and FAQs

Licensing TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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