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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Unhandled Exception occurred during processing
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • -SELECTserver
          • Access restriction via IP-address
          • Access to App_Offline.htm denied in SELECTserver Database Setup
          • -Administration - SELECTserver
            • +Client Access restrictions - Administration - SELECTserver
            • Error: Client not recognized as a valid client
            • Error: CREATE DATABASE or ALTER DATABASE failed
            • How does a checked out license work for SELECT or ELS customers with product usage logging?”
            • How to list multiple Gateway servers in LIC file
            • HTTP 407 Proxy Authentication Required
            • +License Management - Administration - SELECTserver
            • New database no being used
            • -Nightly Processing - Administration - SELECTserver
              • Unhandled Exception occurred during processing
            • +Notifications - Administration - SELECTserver
            • +Reports - Administration - SELECTserver
            • SelectServer OnLine: Maximum Checkout Interval default value changed to 2 days
            • SQL Error
            • Unable to open the Administration Site
            • Unexpected Error 0x8ffe2740 after restart of Windows
            • +Usage Logs Transmittal - Administration - SELECTserver
          • Administration page does not open, page cannot be displayed
          • Create a log file on the client computer
          • Deployed SELECTserver Logs
          • Hosted server Administration page - Access for administrators only
          • How to start the Deployed SELECTserver and SELECTserver Gateway service via Windows Services
          • +Installation / Configuration - SELECTserver
          • +Installation / Configuration - SQL Management
          • MSG_HIST_PEAK message on Deployed Administration page
          • No access to the Adminstration page
          • Ports and Domains
          • Process Responce File
          • Program starts up slowly after the creation of a log file
          • Reset the webserver IIS
          • Response File larger than 7.93 MB - Error 404
          • Restrict access to the Hosted Administration page
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Unhandled Exception occurred during processing

      Product(s): SELECTserver
      Version(s): N/A 
      Environment: N/A
      Area: Administration
      Subarea: Nightly Processing

    Error or Warning Message

    The Message Center displays the following error message several days in a row for the Usage Log Processing task:

    Unhandled Exception occurred during processing

    Upon examining the SS-UsageLogProcessingService.log file in C:\Program Files\Bentley\SELECTserver\Logs, the following error string is found multiple times:

    ERROR - Shared -   System.Data.SqlClient.SqlException (0x80131904): Could not allocate space for object

    Explanation

    The license database used by SELECTserver has reached the maximum size permitted by an instance of SQL Server Express. All versions of SELECTserver include an Express edition of Microsoft SQL Server which imposes either a 4 GB (SQL Server 2005) or 10 GB (SQL Server 2008) limit. The error indicates that no further data can be written to the database unless some existing data is removed first.

    How to Avoid

    Option 1: Create a new license database

    If historical usage data is not needed, the easiest and most straightforward solution is to simply create a new license database.

    Option 2: Adjust the Data Retention settings

    For users of SELECTserver 09.00.xx.xxx, a Data Retention setting can be adjusted to remove old usage data and reduce the size of the database. Use the following steps:

    1. Open the SELECTserver administration site.
    2. Choose Server Settings from the Administration drop-down menu along the top edge.
    3. Locate the Data Retention setting at the very bottom.
    4. Ensure that Data Retention is enabled, and adjust the timeframe as needed.
    5. Choose Manage Services from the Administration drop-down menu along the top edge.
    6. Locate the SELECTserver Tasks section.
    7. Click on the Run Now button next to Usage Log Processing to apply the new Data Retention settings.

    Option 3: Move the database to a Standard or Enterprise edition of SQL Server

    Standard or Enterprise editions of SQL Server impose a much higher maximum limit to databases. Administrators that have access to one of these editions which requires a license from Microsoft, can move the license database and reconfigure the SELECTserver Database Setup utility to use it in its new location.

    Option 4: Migrate to Bentley CONNECT SELECTservices

    Bentley offers a free online licensing solution that eliminates the need to handle database administration issues like this. The following FAQ provides more information about this licensing option.

      Original Author: Jeremy Hoesly
    • connect
    • Nightly Processing
    • Administration
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    • SELECTserver
    • SELECTsupport
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    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Fri, Feb 5 2016 7:18 PM
    • Jeremy Hoesly Last revision by Bentley Colleague Jeremy Hoesly
    • When: Fri, Feb 5 2016 7:22 PM
    • Revisions: 2
    • Comments: 0
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