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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Disconnected Mode [FAQ]
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    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • +SELECTserver TechNotes and FAQs
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    Disconnected Mode [FAQ]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): All
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

    Why do I get a message stating I am in Disconnected Mode when I start a Bentley Application?

    To ensure our users always have fully functional Bentley applications, our Trust Licensing scheme is designed to work offline as affectively as it does online. The license client will make a daily attempt to send log files to SELECTserver. That attempt is typically made when a Bentley application is first run that day. If the license client is unable to send its logs, the application runs in Disconnected Mode. Disconnected Mode is a fully functional mode for running Bentley applications. Disconnected Mode is synonymous with working ‘offline' with SELECTserver. The alert message is displayed simply as a notification that logs were not able to be sent and depending on the application, they will need to be sent within 30 days.

    Do I need to re-activate my machine with the Activation Wizard?

    If the machine has been successfully activated there is no need to re-activate the machine. Simply click ‘No' to running the Activation Wizard and continue initiating your Bentley application.

    Why am I in Disconnected Mode?

    A network connection between your workstation and SELECT Server could not be established to send usage log files. This could be due to SELECTserver being busy or unavailable during the time your workstations attempted to send the logs.

    Will all my applications' functionality be available in Disconnected Mode?

    Yes.

    Can I force the logs to be sent?

    Yes, open the License Management tool and navigate to Tools > Send Logs Now or press the F9 key. An oscillating dialog will appear while this brief process takes place.

    See Also

    DISCONNECTED MODE EXPLAINED:
    http://communities.bentley.com/products/licensing/w/licensing__wiki/6863.aspx 

    Product TechNotes and FAQs

    Licensing TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

     

     

    • FAQ
    • SELECT Server
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    • History
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    • Cancel
    • Steven DeVoll Created by Steven DeVoll
    • When: Thu, Nov 6 2008 5:01 PM
    • Brian D., User Success Support Last revision by Bentley Colleague Brian D., User Success Support
    • When: Wed, May 19 2021 4:41 PM
    • Revisions: 17
    • Comments: 1
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