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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Data Update Service Warning [TN]
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Data Update Service Warning [TN]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): 08.09.00.00 - Present
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: Jonathan Jezorski, Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

    Overview

    Once SELECTserver is installed, configured, and running, you may notice a common message in the Message Center of the SELECTserver Administration Site. This message has to do with the Data Update Service.

    By design, SELECTserver tries to post its usage logs to Bentley once per day. If it cannot post for whatever reason a message is written to the Message Center and will retry again the next day. This process will continue until a successful connection to Bentley is made or until 30 days has expired. If SELECTserver cannot talk to Bentley within 30 days, there may be a greater problem and the SELECTserver logs will need to be examined.


    Bentley servers are active and busy and sometimes a SELECTserver may not be able to connect to it at any given time. This is normal and should not cause a concern. In most cases, the Bentley Sever is able to process the logs. Examining the Manage Services page within SELECTserver administration site allows you to see the true last run result of the SELECTserver task, with a display status of Success, Warning, or Failure per task. The SELECTserver tasks will attempt to connect a total of 3 times in a given session before recessing until the following night to reconnect to the Bentley Server. At that time a message will appear in the Message Center if any tasks fail on any attempt.

    While the Message Center displays the failures, a notification is not published upon a successful transmission.

    To confirm the task was successful, double check the Manage Services page to verify the status of the task. If the status is Success, then the error can be ignored. If the Data Update Service is failing periodically but not every night, there is no need to be overly concerned unless the service is failing 3 or 4 nights in a row. After 3 or 4 nights of consecutive failures, a conclusive true failure is in effect.

    If this is the case a few things to check are as follows:

    1. Choose Server Settings on the Administration Page and confirm that the correct Serial Number and Server Activation Key are entered.  This information can be confirmed by going to the License Tool within Select Services (http://appsnet.bentley.com/licensing/) .

    2.  If a Proxy Server is in use, confirm that the credentials (i.e. username, password, domain, port) have not changed.  This information can also be adjusted utilizing the Server Settings page within the SELECTserver Administration Page.

    3.  If the problem persists after confirming the above steps, there could be a network communication concern and further investigating should commence with your Network Administrator.

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • TechNote
    • SELECTserver
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    • Jonathan Jezorski Created by Bentley Colleague Jonathan Jezorski
    • When: Mon, Apr 13 2009 1:57 PM
    • Elisabeth Pry Last revision by Bentley Colleague Elisabeth Pry
    • When: Thu, Jun 13 2013 11:02 AM
    • Revisions: 7
    • Comments: 0
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