| Applies To | |||
| Product(s): | SELECTserver | ||
| Version(s): | 08.09.00.00 - Present | ||
| Environment: | N/A | ||
| Area: | N/A | ||
| Subarea: | N/A | ||
| Original Author: | Jonathan Jezorski, Bentley Technical Support Group | ||
Overview
Once SELECTserver is installed, configured, and running, you may notice a common message in the Message Center of the SELECTserver Administration Site. This message has to do with the Data Update Service.
By design, SELECTserver tries to post its usage logs to Bentley once per day. If it cannot post for whatever reason a message is written to the Message Center and will retry again the next day. This process will continue until a successful connection to Bentley is made or until 30 days has expired. If SELECTserver cannot talk to Bentley within 30 days, there may be a greater problem and the SELECTserver logs will need to be examined.
Bentley servers are active and busy and sometimes a SELECTserver may not be able to connect to it at any given time. This is normal and should not cause a concern. In most cases, the Bentley Sever is able to process the logs. Examining the Manage Services page within SELECTserver administration site allows you to see the true last run result of the SELECTserver task, with a display status of Success, Warning, or Failure per task. The SELECTserver tasks will attempt to connect a total of 3 times in a given session before recessing until the following night to reconnect to the Bentley Server. At that time a message will appear in the Message Center if any tasks fail on any attempt.
While the Message Center displays the failures, a notification is not published upon a successful transmission.
To confirm the task was successful, double check the Manage Services page to verify the status of the task. If the status is Success, then the error can be ignored. If the Data Update Service is failing periodically but not every night, there is no need to be overly concerned unless the service is failing 3 or 4 nights in a row. After 3 or 4 nights of consecutive failures, a conclusive true failure is in effect.
If this is the case a few things to check are as follows:
1. Choose Server Settings on the Administration Page and confirm that the correct Serial Number and Server Activation Key are entered. This information can be confirmed by going to the License Tool within Select Services (http://appsnet.bentley.com/licensing/) .
2. If a Proxy Server is in use, confirm that the credentials (i.e. username, password, domain, port) have not changed. This information can also be adjusted utilizing the Server Settings page within the SELECTserver Administration Page.
3. If the problem persists after confirming the above steps, there could be a network communication concern and further investigating should commence with your Network Administrator.
External Links
Bentley Technical Support KnowledgeBase
Comments or Corrections?
Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!