<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Validation of the response file has failed.  Error No.: -10504</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/27945/validation-of-the-response-file-has-failed-error-no-10504</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Validation of the response file has failed.  Error No.: -10504</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/27945/validation-of-the-response-file-has-failed-error-no-10504</link><pubDate>Fri, 22 Apr 2016 18:32:38 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:5dbedee8-aea7-4f79-91c7-5a2161feba7f</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/27945/validation-of-the-response-file-has-failed-error-no-10504#comments</comments><description>Current Revision posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 4/22/2016 6:32:38 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.00.00.xxx&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;The following error occurs when attempting to process a response file on the Manual Log Transmittal page of SELECTserver 9.x:&lt;br /&gt;&lt;span&gt;Validation of the response file has failed. The response file may have been modified. Error No.: -10504&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;The error can occur if the response file has become corrupted or is not generating properly.&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;h3&gt;Option 1 Regenerate the response file in the default format&lt;/h3&gt;
&lt;p&gt;To rule out a file corruption, regenerate the response file using the following steps:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Navigate to the &lt;a href="https://ssla.bentley.com/Logposting/ManualLogPosting.aspx" target="_blank"&gt;SELECTserver Manual Log Posting&lt;/a&gt; page.&lt;/li&gt;
&lt;li&gt;Enter the serial number and activation key for the SELECTserver. These can be obtained from the Server Settings page on the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select a usage log zip archive, and click the Submit button.&lt;/li&gt;
&lt;li&gt;Download the response file which should be in a zip format.&lt;/li&gt;
&lt;li&gt;Attempt to process it on the Manual&amp;nbsp;Log Transmittal page.&lt;/li&gt;
&lt;/ol&gt;
&lt;h3&gt;Option&amp;nbsp;2 Generate the response file in an older format&lt;/h3&gt;
&lt;p&gt;If the validation error still occurs, the response file can be generated in an&amp;nbsp;older format that should acknowledge usage successfully.&amp;nbsp;Please generate the response file using the following steps:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Navigate to the SELECTserver Log Posting page.&lt;/li&gt;
&lt;li&gt;Enter the serial number and activation key for the SELECTserver. These can be obtained from the Server Settings page on the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select the V 8.# radio button for the Response File type.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/Response-File.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/Response-File.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;li&gt;Select a usage log zip archive, and click the Submit button.&lt;/li&gt;
&lt;li&gt;Download the response file which should be in a zip format.&lt;/li&gt;
&lt;li&gt;Attempt to process it on the Manual&amp;nbsp;Log Transmittal page.&lt;/li&gt;
&lt;li&gt;An &amp;quot;Invalid Response File&amp;quot; error page will display. This is expected since an older response file format was used.&lt;/li&gt;
&lt;li&gt;Reload the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Navigate to the Manual Log Transmittal page. The processed usage logs listed in Step 2 will now reflect a Yes in the Acknowledged column.&lt;br /&gt;&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-34/2541.Screenshot_5F00_1.png"&gt;&lt;img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-34/2541.Screenshot_5F00_1.png" alt=" " /&gt;&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&lt;img style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt;&lt;/p&gt;
&lt;table style="background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, Administration, en, Bentley Cloud Services, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
</description></item><item><title>Validation of the response file has failed.  Error No.: -10504</title><link>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/27945/validation-of-the-response-file-has-failed-error-no-10504/revision/1</link><pubDate>Fri, 22 Apr 2016 18:26:47 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:5dbedee8-aea7-4f79-91c7-5a2161feba7f</guid><dc:creator>Jeremy Hoesly</dc:creator><comments>https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/27945/validation-of-the-response-file-has-failed-error-no-10504#comments</comments><description>Revision 1 posted to Licensing, Cloud and Web Services Wiki by Jeremy Hoesly on 4/22/2016 6:26:47 PM&lt;br /&gt;
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;SELECTserver&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;09.00.00.xxx &lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N\A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Administration&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Usage Logs Transmittal&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Error or Warning Message&lt;/h1&gt;
&lt;p&gt;The following error occurs when attempting to process a response file on the Manual Log Transmittal page of SELECTserver 9.x:&lt;br /&gt;&lt;span&gt;Validation of the response file has failed. The response file may have been modified. Error No.: -10504&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;The error can occur if the response file has become corrupted or is not generating properly.&lt;/p&gt;
&lt;h1&gt;How to Avoid&lt;/h1&gt;
&lt;h3&gt;Option 1 Regenerate the response file in the default format&lt;/h3&gt;
&lt;p&gt;To rule out a file corruption, regenerate the response file using the following steps:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Navigate to the SELECTserver Log Posting page.&lt;/li&gt;
&lt;li&gt;Enter the serial number and activation key for the SELECTserver. These can be obtained from the Server Settings page on the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select a usage log zip archive, and click the Submit button.&lt;/li&gt;
&lt;li&gt;Download the response file which should be in a zip format.&lt;/li&gt;
&lt;li&gt;Attempt to process it on the Manual&amp;nbsp;Log Transmittal page.&lt;/li&gt;&lt;/ol&gt;
&lt;h3&gt;Option&amp;nbsp;2 Generate the response file in an older format&lt;/h3&gt;
&lt;p&gt;If the validation error still occurs, the response file can be generated in an&amp;nbsp;older format that should acknowledge usage successfully.&amp;nbsp;Please generate the response file using the following steps:&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Navigate to the SELECTserver Log Posting page.&lt;/li&gt;
&lt;li&gt;Enter the serial number and activation key for the SELECTserver. These can be obtained from the Server Settings page on the SELECTserver administration site.&lt;/li&gt;
&lt;li&gt;Select the V 8.# radio button for the Response File type.&lt;/li&gt;
&lt;li&gt;Select a usage log zip archive, and click the Submit button.&lt;/li&gt;
&lt;li&gt;Download the response file which should be in a zip format.&lt;/li&gt;
&lt;li&gt;Attempt to process it on the Manual&amp;nbsp;Log Transmittal page.&lt;/li&gt;
&lt;li&gt;An &amp;quot;Invalid Response File&amp;quot; error page will display, but reload the SELECTserver administration site, and navigate to the Manual Log Transmittal page. The usage logs will now reflect a Yes in the Acknowledged column.&lt;/li&gt;&lt;/ol&gt;&lt;img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt; 
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Jeremy Hoesly&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: Usage Logs Transmittal, administration, en, Bentley Cloud Services, 09.00.00.113, SELECTserver, SELECTsupport&lt;/div&gt;
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