Problem Description

When viewing the Activation Status tab in the License Management Tool, a listing for Recommendation Service is present with a status of either Trial or Expired.

Steps to Resolve

This license corresponds to a service related to the Project Chooser window provided in CONNECT edition products. This free license is intended for all SELECT sites and will be utilized for tracking usage of the service once enabled. The service will function regardless of the activation status, but the product listing can still be manually activated using the following steps:

1. Open the License Management Tool.
2. On the Activation Status tab, select Recommendation Engine.
3. Click the Activate button in the lower right corner.
4. A test usage will be sent to SELECTserver. If the Recommendation Engine license is already present on your license file, the status will changed to Activated.

If the status remains as Trial or Expired, request assistance in the Licensing and Activation forums.