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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Unable to connect to the remote server
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • -SELECTserver Gateway
          • How to check if the installed SELECTserver Gateway is running properly.
          • -Installation / Configuration - SELECTserver Gateway
            • Gateway startup failed: Error in XML document
            • How to license V8 2004 and earlier products
            • Installation Error "Action only valid..."
            • -Networking - Installation / Configuration - SELECTserver Gateway
              • Unable to connect to the remote server
            • +Security - Installation / Configuration - SELECTserver Gateway
            • SELECTserver Gateway Service will not Start
            • SELECTserver Gateway Service won't start when using Windows Authentication
            • SELECTserver Gateway will not start
            • The Gateway service will not start and the license tool crashes on servers running Intel Pentium III processor (Solution 500000098008)
            • +Windows Installer Errors - Installation / Configuration - SELECTserver Gateway
          • +License Management - SELECTserver Gateway
          • No valid customer
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Unable to connect to the remote server

      Product(s): SELECTserver Gateway
      Version(s): N/A
      Environment: N/A
      Area: Installation / Configuration
      Subarea: Networking

    Error or Warning Message

    The Bentley SELECTserver Gateway service fails to start, and messages like the following are found in the SS-Bentley.SelectServer.Gateway.exe.log file located in C:\Program Files\Bentley\SELECTserver\Logs:

    02-28-17 09:55:41 DEBUG - Gateway - Bentley SelectServerGateway Starting...
    02-28-17 09:55:41 INFO  - Common - Misc WebService URL: http://selectserver.bentley.com/bss/ws/Misc.asmx
    02-28-17 09:56:03 ERROR - Gateway - Error checking SELECTserver version: Unable to connect to the remote server
    02-28-17 09:56:03 INFO  - Gateway - Starting license renewal.
    02-28-17 09:56:03 INFO  - Gateway - License Request for Gateway
    02-28-17 09:56:03 INFO  - Common - Gateway URL: http://selectserver.bentley.com/bss/ws/GatewayWS.asmx
    02-28-17 09:56:24 ERROR - Gateway - Error Attempting to renew license file: Unable to connect to the remote server
    02-28-17 09:56:24 ERROR - Gateway - License File Not Found.  Gateway can not start without a license.

    Explanation

    By default, the Bentley SELECTserver Gateway service is configured to run as the local system user. However, the security policy of the network may prevent the local system user from accessing the Internet. This can pose a problem if the SELECTserver Gateway is configured to use Bentley's hosted SELECTserver on the Internet (i.e. selectserver.bentley.com).

    How to Avoid

    Domain users are more likely to have Internet access than the local system user. To troubleshoot access issues, configure the Bentley SELECTserver Gateway service to run as a domain user with the following instructions:

    1. Open the Services panel. This can normally be accessed by performing a search for "Services" from the Start menu or Start screen.
    2. Right-click on the Bentley SELECTserver Gateway listing, and select Properties from the contextual menu.
    3. In the dialog that appears, click on the Log On tab.
    4. Select the "This account" radio button, and enter credentials for a domain user, preferably a domain user with a non-expiring password.
    5. Click the OK button to save changes.
    6. Start the service.
    7. Ensure that the domain user has write access to C:\Program Files\Bentley\SELECTserver and its children, most notably the Logs folder.

    Best Practice: Specify a domain user with a non-expiring password, usually a service account. Otherwise, the credentials used by the SELECTserver Gateway service will require updates any time the password is changed to keep the service running.

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    See Also

    Windows could not start the Bentley SELECTserver Gateway service

      Original Author: Jeremy Hoesly
    • Networking
    • Installation / Configuration
    • SELECTserver Gateway
    • en
    • Bentley Cloud Services
    • SELECTsupport
    • Share
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    • Cancel
    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Tue, Feb 28 2017 1:23 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Mon, May 7 2018 9:18 AM
    • Revisions: 5
    • Comments: 0
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