SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]


  
 Applies To 
  
 Product(s):Select Server Gateway
 Version(s):08.09.00.00 - 08.11.07.35
 Environment: N/A
 Area: N/A
 Subarea: N/A
 Original Author:Philip Conard, Bentley Technical Support Group
  

 

 

 

 

 

 

 

 

Overview

PROBLEM
When a SELECTserver Gateway 8.11.7.35 and prior is configured in the License Management Tool to use a proxy server, and the authentication is set to use domain\user, the Bentley SELECTserver Gateway service will fail to negotiate NTLM authentication and the service fails to start.

WORKAROUND

1) Set the username to user (dropping the domain) the service is able to negotiate NTLM authentication. Basic authentication (clear text) seems to work with the domain\user username. License Management Tool does not have the problem negotiate NTLM authentication.

2) For ISA Server, allow all HTTP traffic to http://*.bentley.com:80 for anonymous users.

SOLUTION

Upgrade to SELECTserver 08.11.07.88.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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