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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Transmit Usage Logs - 0 Logs Found To Process [TN]
    • Sign In
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    Transmit Usage Logs - 0 Logs Found To Process [TN]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): 08.xx.xx.xx
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: Jonathan Jezorski, Bentley Technical Support Group
       

    Overview

    **NOTE**

    This solution is specific to the 08.11.XX.XX versions. If your SELECTserver version is one prior to the 08.11.07.XX releases I strongly recommend that you upgrade the SELECTserver. You are more than eight versions behind the
    current release and you would greatly benefit from upgrading the application.

    Upon opening the SELECTserver Administration page, a message displays informing that the SELECTserver usage logs have not been transmitted. As a result the SELECTserver is left in a disabled state, and the only options along the left hand side links are "Request/Update License File" and "Transmit Usage Logs".

    The resolution depends on your actual SELECTServer configuration. It will be done one of two ways.

    1)     SELECTserver is configured for automatic usage log processing and delivery.
    2)     The SELECTserver is configured for manual usage log processing and delivery.

    If you were set for Automatic usage log delivery please take the following steps

    SOLUTION 1: Automatic Usage Log Delivery Process
                               Manually run the SELECTserver tasks

    • Please ensure that the SELECTServer service is running.
    • Open the Administrative Site page.
    • Look down the left hand side of the page under the ADMINISTRATION section there is a link "Manage Services". Select the link

    There are a few SELECTserver Tasks. We are concerned with the Usage Log Processing, Usage Log Posting, and Data Update Service tasks.

    Using the associated "RUN NOW" soft button to the right of each service task run the Usage Log Processing task.

    NOTE:
    The STATE of the task will change from "IDLE -yellow" to "RUNNING -green". Allow the task to complete its processing. The page display is dynamic so you will be able to see the status change back to "IDLE -yellow" when it is done.

    You will need to complete this action for all three tasks in this order.

    Usage LogProcessing
    Usage Log Posting
    Data Update Service

    Upon completion the "Last Run Results" should read "Success" and all of the links down the left-hand side of the Administration Site page should be active.

     

    If you are setup for a manual usage log delivery process please take the following steps

    SOLUTION 2: Manual Usage Log Delivery Process
                            Manually run the SELECTserver tasks

    • Please ensure that the SELECTServer service is running.
    • Open the Administrative Site page.
    • Look down the left hand side of the page under the ADMINISTRATION section there is a link "Manage Services". Select the link

    There are a few SELECTserver Tasks. We are concerned with the Usage Log Processing, Usage Log Posting, and Data Update Service tasks.

    Using the associated "RUN NOW" soft button to the right of each service task run the Usage Log Processing task.

    NOTE:
    The STATE of the task will change from "IDLE -yellow" to "RUNNING -green". Allow the task to complete its processing. The page display is dynamic so you will be able to see the status change back to "IDLE -yellow" when it is done.

    You will need to complete this action for all three tasks in this order.

    Usage LogProcessing
    Usage Log Posting
    Data Update Service

    Upon completion the "Last Run Results" should read "Success".

    NOTE:

    If you were configured for Manual Usage Transmission all of your links will “not” be active but you will now have "LOGS" to process. Remember the error was Zero (0) Logs to Process. Now you do have logs to process. You can implement your normal procedure to complete that task. At the completion of that process all of your links will be active.

    Go to the ADMINISTRATION > TRANSMIT USAGE LOGS link and follow the instructions from there

     

    To prevent it from happening again:

    1. Open the system services (start>run>services.msc)

    2. Locate the Bentley SELECTserver service, right click on it, and select properties.

    3. Select the recovery tab from the tabs across the top.

    4. Set the value for the first failure, second failure and subsequent failures to "restart the service."

    5. Set the value for "Restart service after" to how ever long you think the machine takes to reboot. Generally 4-5 minutes is a good number.

     

    SEE ALSO: 

     Licensing TechNotes and FAQs

     

    External Links Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to the "Comments" area below. THANK YOU!

     

     

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    • Jonathan Jezorski Created by Bentley Colleague Jonathan Jezorski
    • When: Tue, May 12 2009 10:24 AM
    • jeremyhoesly Last revision by Bentley Colleague jeremyhoesly
    • When: Thu, Jan 21 2016 6:22 PM
    • Revisions: 27
    • Comments: 2
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