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Upon opening the SELECTserver Administration page, a message displays informing that the SELECTserver usage logs have not been transmitted. As a result the SELECTserver is left in a disabled state, and the only options along the left hand side links are "Request/Update License File" and "Transmit Usage Logs".
In order to resolve the error message, choose "Transmit Usage Logs" and follow the 4 steps.
When choosing step 1 you may receive the following error message: 0 LOGS FOUND TO PROCESS
When choosing step 1 you may receive the following error message:
0 LOGS FOUND TO PROCESS
If this message appears, it is most likely a result of the SELECTserver Serial Number and Server Activation Key being entered incorrectly or if the SELECTserver service has not been started. The other possibility could have to do with Proxy Server Settings not being correct (Proxy Servers are not required by Bentley, however if the network where SELECTserver is installed requires Proxy Settings, then this information will need to be entered).
The following are solutions to resolve the 0 logs to be processed error:
Please ensure that the SELECTServer service is running.
Open the Administrative Site page.
NOTE: Check the SELECTserver version (bottom left-hand corner of the page). If your version is prior to the 08.11.07.35 version, this process will not be effective. Please go to "SOLUTION 2".
Look down the left hand side of the page under the ADMINISTRATION section there is a link "Manage Services". Select the link
Please note that your SELECTserver service and Bentley SELECTserver Gateway services are running (green) and that there are a few SELECTserver Tasks. We are concerned with the Usage Log Processing, Usage Log Posting, and Data Update Service tasks.
Using the associated "RUN NOW" soft button to the right of each service task run the Usage Log Processing task.
NOTE: The STATE of the task will change from "IDLE" to "RUNNING". Allow the task to complete its processing. The page display is dynamic so you will be able to see the status change back to IDLE when it is done.
You will need to complete this action for all three task in this order.
Usage Log Processing Usage Log Posting Data Update Service
Upon completion the "Last Run Results" should read "Success" and all of the links down the left-hand side of the Administration Site page should be active.
NOTE: If you were configured for Manual Usage Transmission all of your links will not be active but you will now have "LOGS" to process and can use your normal procedure to complete that task. At the completion of that process all of your links will be active.
1. Open the system services (start>run>services.msc)
2. Locate the Bentley SELECTserver service, right click on it, and select properties.
3. Select the recovery tab from the tabs across the top.
4. Set the value for the first failure, second failure and subsequent failures to "restart the service."
5. Set the value for "Restart service after" to how ever long you think the machine takes to reboot. Generally 4-5 minutes is a good number.
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