Learn More - Usage Alerting Service is Unavailable

Problem Description

The Bentley License Client is having trouble reaching the Alerting service. This does not mean that the session will cause the alerting threshold to be exceeded. It simply means that it can't be determined one way or the other. If there's a concern about exceeding the threshold, it is recommended to get in contact with your license administrator to validate what the current usage level is for the product.

Steps to Resolve

Close any Bentley applications - if they're opened.
Open CONNECTION Client.
Select "Sign Out" from the drop-down menu in the upper right.
Sign in again.
Open Task Manager, and end tasks for Bentley.Licensing.Service.exe and Bentley.Connect.Client.exe in that order. As an alternative, restart the machine.
Open CONNECTION Client and sign in.
Open the Windows Start menu, and do a search for Bentley Licensing Tool (alternatively, open Bentley Licensing Tool using any of the methods described here).
Select Refresh Policy from the Tools menu.