1. From the CONNECT Center > Subscription Services Portal click the User Management tile.
2. From the User Management home screen click on Account Cleanup.
3. The Account Cleanup tool will open to the Welcome tab. Click Next to move to the next tab.
4. Domain tab lists any domains that your organization has already claimed. If none have been claimed, but you wish to claim your domain click the Claim Ownership button.
5. Click the Owned box to claim the domain or click Add+ to add a new one if it's not listed.
6. Add the domain and follow the instructions and click Apply. An email will be sent to you to confirm the domain to complete the process.
7. Users tab lists users that have registered with your organizations domain email address but are linked to the wrong organization. Select the users in the list and either select to move them to your account or remove them from the list. Click Next when you're finished.
8. The Inactive Users tab lists any user that has not signed in within the last year.
9. To remove users from the list select one or more users in the list and click Remove User(s)
10. The final tab lists administrators in your organization.
11. To remove the administrator role from any or all administrators select the checkbox to the left then remove role.
12. When finished click Done.