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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Performing a Fiddler trace
    • Sign In
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • -CONNECTION Client
      • Failsafe Mode
      • Release Notes
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      • Sign In
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      • FAQ - CONNECTION Client
      • ReadMe
      • +In House Learn SharePoint requirements
      • -Troubleshooting
        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • +CONNECTION Client Fails to Sign In
        • +CONNECTION Client Installation Issues
        • CONNECTION Client Interoperability Error
        • CONNECTION Client never finishes signing in
        • CONNECTION Client says "Working"
        • CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
        • Error - This account is not associated with an organization
        • Health Check failure: Unable to connect to domain https://connect-wsg20.bentley.com
        • How to enable the chromium option in CONNECTION Client
        • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client
        • Microsoft Edge can't read and write to its data directory
        • Performing a Fiddler trace
        • Script Error when you start the CONNECTION Client
        • Suppress the CONNECTION Client prompt
        • The Webpage Cannot Be Displayed After Sign In
        • User failed to login
        • -1 Bentley Licensing Service cannot start error
        • Bentley licensing tool running in Server Mode and need to turn off
        • Collecting Event Viewer logs
        • CONNECTION Client Recommends Update for Version Already Installed
        • CONNECTION Client update fails or causes sign in issues if user doesn't have local admin rights
        • Elevated CPU usage for the Bentley CONNECTION Client process
        • Installation canceled by user message when applying updates
        • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure
        • SES-based products hang on startup
        • CONNECTION Client Showing Trials
        • Determining IP address ranges for services used by CONNECTION Client
        • Login token expiration drifts one day upon renewal
        • User name on sign-in page is pre-populated and cannot be changed
      • +CONNECTION Client Announcements
      • CONNECTION Client start up panel pops up frequently
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    Performing a Fiddler trace

    Background

    Troubleshooting of connectivity problems with our web services may require diagnostic data not available in product diagnostic logs. This wiki provides steps to capture web traffic using a free web diagnostic tool from Telerik called Fiddler.

    Steps to accomplish

    *** Before you begin please open the task manager and end task the Bentley.Licensing.Service.exe process first, then end task the Bentley.Connect.Client.exe.

    Please perform the following steps to perform a web capture of a problem:

    1. Download FiddlerCap by clicking the Download Installer button in the lower left,  do not use the Download Now button in the upper right.
    2. Run the installer, and click the Install button.
      Note: Installation does not require administrator access.
      Screenshot of FiddlerCap installer
    3. Once installation is complete, click the Close button to exit the installer and start FiddlerCap.
      Screenshot completed FiddlerCap installation
    4. In the window that appears, select the "Decrypt HTTPS traffic" checkbox. This enables us to analyze web traffic to and from our servers which is typically encrypted for security.
      Screenshot with decryption option highlighted
    5. An informational alert appears explaining that a security certificate must be temporarily installed to decrypt HTTPS traffic. Click OK to dismiss the message.
    6. Click the Yes button in the dialog that appears to temporarily install the security certificate.
      Note: You will be prompted to remove the security certificate later when FiddlerCap is closed.
      Screenshot of security certificate installation
    7. Click the Clear Cookies button under the Tools section followed by Clear Cache.
      Screenshot demonstrating clearing of cache and cookies
    8. For security reasons, consider closing any unrelated programs to avoid capturing traffic from non-Bentley applications.
    9. Click the Start Capture button.
      Screenshot demonstrating start of capture
    10. Internet Explorer will open automatically. Either navigate to the problem site, or close Internet Explorer, and reproduce the problem with your product.
    11. After reproducing the problem, return to FiddlerCap, and click the Stop Capture button.
      Screenshot demonstrating stop of capture
    12. Click the Save Capture button, and save the resulting SAZ file.
      Screenshot demonstrating save of capture
    13. Close FiddlerCap. When prompted whether to delete the certificate that was installed earlier, click the Yes button.
      Screenshot of certificate deletion dialog
    14. If no longer needed, FiddlerCap can be uninstalled from the Apps and Features or Programs and Features control panel. Again, administrator access is not required.

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    • Fiddler
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    • SELECTsupport
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Thu, Feb 13 2020 6:23 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Wed, Dec 29 2021 11:51 AM
    • Revisions: 17
    • Comments: 0
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