You are currently reviewing an older revision of this page.
Frequently Asked questions on topics that apply to multiple reports.
I used a product this morning. Why isn't it in the report?
The reports refresh only once per day. This means that it usually takes about a day for an action to be visible in a report.
I assigned some users or activation keys to Allocation Groups. Why isn't it in the report?
Why is there a user from another account in my report for an SES desktop application?
When a user is logged in and using a product with Subscription Entitlement Service, that user will be in the report for the account he was a part of at the time of that usage. For example, John is working for Contracting Company in September. He uses an SES version of MicroStation. But in October, John's user account is moved from Contracting Company to Building Company. When Contracting Company runs their report for September, they will still see John's September usage because it belonged to them at the time the usage took place.