Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section;
My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com/srmanager/MySRs
Default query shows all your Service Requests submitted during last 30 days. You can also use Advanced Filters to identify Service Request of your interest.
Clicking on the Service Request number takes you to the Service Request Details;
You can use provided functional buttons to increase priority of this Service Request, provide additional details (such as file attachments), request an update from assigned analyst or inform support that the issue has been resolved.
Please note that you can update only non-closed Service Requests. If you require open already closed Service Request, please contact support via phone or submit a new Service Request referencing original Service Request number.
Attaching files - you can update a Service Request by attaching files for up tp 20 MB.
You can also Export query results to XML or CSV file; exported file contains additional Service Request attributes including Date Created, Date Updated, Service Request Number, User Tracking Number, Description, Work Item Number (acknowledged defect or enhancement request), Product Brand, Product Name, Product Area, Priority, Submitted by, Status, Account ID, Account Name and Support Analyst Name.
Account Service Requests tab, URL https://apps.bentley.com/srmanager/SiteSRs provides similar report containing all Service Requests reported on behalf of your account. Please be aware that you can edit only your Service Requests (submitted by you).