The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account. When an account is locked, an administrator must unlock the user account for the user before it can be used again. The instructions below describe how an administrator unlocks the user account.
When a user attempts to sign in with a Bentley login, an error reveals that the user account has been locked.
Perform the following steps to unlock the account:
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