Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Security update
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • -Web Services
      • +CONNECT Center
      • +Subscription Services Portal
      • -Bentley Cloud Services Overview
        • -Announcements
          • Fulfillment Contact workflow changes
          • -Archived Product Annoucements
            • IMS to deprecate TLS 1.0 and 1.1 as of July 18, 2020
            • Security update
        • +Translations
      • Account Status: ON HOLD
      • How to check the status of Bentley Cloud Services
      • ServiceNow Login Issue
      • We didn't recognize the email address or password you entered
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Security update

    What is the purpose of this information?

    Please be advised that there will be a required security update on Saturday, September 5, between 8 a.m. and 12 p.m. (EDT) for our Subscription Entitlement services. While it is not a requirement to do so, we strongly recommend that you update your CONNECTION Client to 10.00.19.31 so you maintain the latest security updates. 

    However, if you need more time to execute the upgrade, to ensure your workflows remain uninterrupted, please instruct your users to do the following two steps:

    1. Log off prior to the start of the maintenance period (Saturday, September 5th @ 8 a.m. (EDT)
    2. Reboot once the update has been completed. (Saturday, September 5th @ 12 p.m. (EDT) 

    You will be able to continue on your current version until you can update your CONNECTION Client to the latest version.

    What are the details of this issue?

    Older versions of the Subscription Entitlement license client that are left running during the update will begin to fail to return valid entitlements for your products.  This will display a “No Entitlement” message when starting a product:

     

    As indicated, if you wish to avoid this scenario, please update your CONNECTION Client to version 10.00.19.31. 

    CONNECTION Client 10.00.19.31 is available through:

    • The Applications section within CONNECTION Client
    • Software Downloads  
    • The Bentley App store  

     

    Unable to update the CONNECTION Client?

    The Entitlement error can be avoided by signing off from your machine over the weekend. Signing back in after the weekend will allow the security update to transfer down to the license client at startup.

    If needed, restart the Bentley Licensing service on the local machine.  This will happen if the machine is rebooted, but can also be achieved by executing the following steps:

    1. Open Windows Task Manager and find “Bentley.Licensing.Service for Windows” background service.

    2. Right-click on that service and choose End task.

     

    3. From the Start Menu, open the Bentley Licensing Tool (sign in to the CONNECTION Client if you are not already signed in).

    4. Go to Tools\Refresh Policy.

    5. The Entitlements tab should show valid entitlements for the products you’ve run before.

     

    If you encounter any issues with these steps, please file a Service Request

    • Security Update
    • Connection Client
    • Security
    • Share
    • History
    • More
    • Cancel
    • Glenn Fernandes Created by Bentley Colleague Glenn Fernandes
    • When: Fri, Aug 21 2020 10:23 AM
    • Glenn Fernandes Last revision by Bentley Colleague Glenn Fernandes
    • When: Thu, Oct 29 2020 10:20 AM
    • Revisions: 11
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies