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Please be advised that over the weekend of September 5th, there will be a required security update in our Subscription Entitlement services.
Older versions of the Subscription Entitlement license client that are left running during the update will begin to fail to return valid entitlements for your products. This will display a “No Entitlement” message when starting a product:
To avoid this, please update your CONNECTION Client to version 10.00.19.31.
CONNECTION Client 10.00.19.31 is available through:
Unable to update the CONNECTION Client?
The Entitlement error can be avoided by signing off from your machine over the weekend. Signing back in after the weekend will allow the security update to transfer down to the license client at startup.
If needed, restart the Bentley Licensing service on the local machine. This will happen if the machine is rebooted, but can also be achieved by executing the following steps:
1. Open Windows Task Manager and find “Bentley.Licensing.Service for Windows” background service.
2. Right-click on that service and choose End task.
3. From the Start Menu, open the Bentley Licensing Tool (sign in to the CONNECTION Client if you are not already signed in).
4. Go to Tools\Refresh Policy.
5. The Entitlements tab should show valid entitlements for the products you’ve run before.
If you encounter any issues with these steps, please file a Service Request: https://apps.bentley.com/srmanager/ProductSupport