Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Managing Fulfillment Contacts
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • -Web Services
      • +CONNECT Center
      • -Subscription Services Portal
        • +Subscription Services Portal Overview
        • -User Management 2.0
          • +Managing Users
          • Managing Fulfillment Contacts
          • Managing Groups
          • How to Create Entitlement Groups
          • Managing Domains
          • Managing Roles
          • Available Roles
          • Auto Approval set-up
          • Bulk Operations 2.0
          • Fulfillment Contact Admin Workflow
          • +Technical Solutions
          • Changing/Adding Account Admin
          • How to update your Bentley profile information
          • Difference between fulfillment contacts and administrators
          • What's New in Bentley's IMS and User Management?
          • Unlocking a User Account
          • User Management Portal Technical Requirements
          • Multi-Factor Authentication
          • How to delete Bentley account and all related data
        • +Entitlement Management
        • +Roles and Permissions (Role-Based Access Control or RBAC)
        • +Software Downloads
        • +Subscription Analytics
        • Software Administration
        • +Virtualized Environments
        • Enterprise License Subscription (ELS) Eligibility List
      • +Bentley Cloud Services Overview
      • Account Status: ON HOLD
      • How to check the status of Bentley Cloud Services
      • ServiceNow Login Issue
      • We didn't recognize the email address or password you entered
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Managing Fulfillment Contacts

    A fulfillment contact is the person at an Organization who receives a notification of any new or updated license/entitlements from Bentley. The process outlined below is part of the new User Management interface that was made available at the end of August, 2020.

    *Please see the Fulfillment Contact announcement if not already aware of this change

    1. From the User Management home screen, click Fulfillment Contacts.

    2. Enter at least three characters of the name or email of the new Fulfillment Contact on the field "Select/Search User" and the user will appear in a dropdown. Select user (and the country if adding a local fulfillment contact) and the button should turn blue. 

    3. To send fulfillment documents for all countries to a user, click the add icon, select user from the list and click Add Global Contact.

    NOTE:

    An Organization can only have10 fulfillment contacts added.  However, if there were more than 10 contacts listed during the migration from the previous User Management System, all of those existing contacts will be listed.  If there are currently less than 10 listed, the limit will be 10.

    3. To send fulfillment documents for a specific country to a user, select user from the list, select Country from the list and click Add Contact.

    NOTE:

    An Organization can only have10 fulfillment contacts added.  However, if there were more than 10 contacts listed during the migration from the previous User Management System, all of those existing contacts will be listed.  If there are currently less than 10 listed, the limit will be 10.

    See Also:

    Difference between fulfillment contacts and administrators

    Other Language Sources

    Chinese

    Czech

    Deutsch

    Español

    Français

    Italiano

    Japanese

    Korean

    Polski

    Portuguese

    Russian

     

    • fulfilment contact
    • FC
    • Share
    • History
    • More
    • Cancel
    • Glenn Fernandes Created by Bentley Colleague Glenn Fernandes
    • When: Wed, Oct 14 2020 3:26 PM
    • Raquel Grajeda Last revision by Bentley Colleague Raquel Grajeda
    • When: Tue, Jul 25 2023 8:35 PM
    • Revisions: 27
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies