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To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps:
If the resulting zip archive does not include a BeLicSvc.log file or the file contains outdated diagnostic data, please perform the following supplemental steps:
foreach ($LogFile in Get-ChildItem "$env:LocalAppData\Bentley\Licensing\Logs\BeLicSvc_*.log"){Get-Content -Path $LogFile | Out-File "$env:Temp\BeLicSvc.log" -Append};Compress-Archive -Path "$env:Temp\BeLicSvc.log" -DestinationPath "$env:UserProfile\Downloads\BeLicSvc.zip";Remove-Item "$env:Temp\BeLicSvc.log"
Note: CONNECTION Client 11.00.01.109 and later collects the BeLicSvc logs correctly, making the supplemental steps above unnecessary.
Important: The Log Collector utility is included with CONNECTION Client 10.00.13.17 and later. To manually gather diagnostic logs for earlier versions, please perform the following steps instead:
%LocalAppData%\Bentley
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