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To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps:
Open Bentley Log Collector:
Open the Windows Start menu, type Log Collector, and choose Bentley Log Collector from the search results.
Click the Collect button in the window that appears, and save the resulting zip archive.
Send the zip archive to Bentley support for further analysis.
If the resulting zip archive does not include a BeLicSvc.log file or the file contains outdated diagnostic data, please perform the following supplemental steps:
foreach ($LogFile in Get-ChildItem "$env:LocalAppData\Bentley\Licensing\Logs\BeLicSvc_*.log"){Get-Content -Path $LogFile | Out-File "$env:Temp\BeLicSvc.log" -Append};Compress-Archive -Path "$env:Temp\BeLicSvc.log" -DestinationPath "$env:UserProfile\Downloads\BeLicSvc.zip";Remove-Item "$env:Temp\BeLicSvc.log"
Note: CONNECTION Client 11.00.01.109 and later collects the BeLicSvc logs correctly, making the supplemental steps above unnecessary.
Important: The Log Collector utility is included with CONNECTION Client 10.00.13.17 and later. To manually gather diagnostic logs for earlier versions, please perform the following steps instead:
%LocalAppData%\Bentley
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