How to collect logs

To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps:

1. Open the Windows Start menu, type Log Collector, and choose Bentley Log Collector from the search results.
   
2. Click the Collect button in the window that appears, and save the resulting zip archive.
   
3. Send the zip archive to Bentley support for further analysis.

Supplemental Steps

If the resulting zip archive does not include a BeLicSvc.log file or the file contains outdated diagnostic data, please perform the following supplemental steps:

1. Right-click on the Windows Start menu, and choose Windows PowerShell from the contextual menu.
   
2. Copy and paste the following command, and press Enter to execute it:
   foreach ($LogFile in Get-ChildItem "$env:LocalAppData\Bentley\Licensing\Logs\BeLicSvc_*.log"){Get-Content -Path $LogFile | Out-File "$env:Temp\BeLicSvc.log" -Append};Compress-Archive -Path "$env:Temp\BeLicSvc.log" -DestinationPath "$env:UserProfile\Downloads\BeLicSvc.zip";Remove-Item "$env:Temp\BeLicSvc.log"
3. Navigate to the Downloads folder in File Explorer.
4. Send the BeLicSvc.zip archive located here to Bentley Support along with the zip archive generated by Log Collector.

Manual Steps

Important: The Log Collector utility is included with CONNECTION Client 10.00.13.17 and later. To manually gather diagnostic logs for earlier versions, please perform the following steps instead:

1. Open the Windows Start menu, type the following, and press Enter:
   %LocalAppData%\Bentley
2. Zip the Logs folder in the window that appears. This includes logs for CONNECTION Client itself.
3. Open the Licensing folder.
4. Zip the Logs folder in the window that appears. This includes logs for the Bentley Licensing Service.
5. Send both zip archives for further analysis.