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Capturing a SAML trace will allow Bentley to diagnose many common problems with federated connections on all authentication protocols, to include WS-Fed, SAML, and OIDC.
1) Install the SAML-Tracer extension in the browser (Chrome or Firefox) & open the extension
2) Make sure that you've signed completely out of https://ims.bentley.com/
3) Attempt to sign-in to our IMS site( https://ims.bentley.com/ ) while the SAML-Tracer extension window is open. This will log the redirects and the token returned.
4) After your sign in attempt, hit export up at the top, choose "none", save it and send the federation management team your export. Please ensure that you're providing a JSON export of the file and not a copy paste of the contents of the trace itself. We need to see the entire event captured.