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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Fulfillment document
    • Sign In
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • -Licensing Workflow
      • License Flowchart for Subscription Entitlement Service (SES) and legacy SELECTserver
      • -Understanding the Subscription Entitlement Service (SES) Workflow
        • Terminology
        • Fulfillment document
        • +Bentley Licensing Tool
        • +Registered User Set-up
        • SES FAQ
        • +Troubleshooting SES
        • +Technotes
        • SELECT Open Access
        • Cloud Services Subscription (CSS)
        • non-SELECT Announcement and FAQs
      • +Licensing Announcements
      • Upgrade from Hardware lock (dongle) to CONNECT licensing
      • What you need to know/request when splitting your Account
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    Fulfillment document

    What is the purpose of this information?

    When an Organization signs a contract with Bentley, a Fulfillment document is sent that provides:

    • Account information
    • A summary of the order
    • A Support contact
    • How to get started
      • Software download instructions
      • The user registration process 
      • License configuration steps

    A Fulfillment document is sent any time there is a purchase of Bentley software, regardless if you are new to Bentley or an existing user who is adding product to your account.

    It is sent to the Fulfillment contact, which is the primary account contact who is responsible for purchasing at your Organization.  The Fulfillment contact is assigned during the contract process and every Organization has at least one assigned.  Larger Organizations may have multiple Fulfillment contacts.  Additionally, an Organization can manage these contacts themselves through a process using User Management.  Prior to August 2020, a Service Request had to be submitted to Bentley to add/remove Fulfillment contacts.

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    • Fulfillment document
    • Fulfillment contact
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    • Glenn Fernandes Created by Bentley Colleague Glenn Fernandes
    • When: Tue, Dec 22 2020 3:36 PM
    • A_F Last revision by Bentley Colleague A_F
    • When: Wed, Dec 29 2021 12:09 PM
    • Revisions: 8
    • Comments: 0
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