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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Licensing service failed with error code -1
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    Licensing service failed with error code -1

    Area: Licensing - Technical

    Error or Warning Message

    When opening a product, an error appears that includes the following message:

    Licensing service failed with error code -1

    Error message

    Explanation

    The Bentley Licensing Service, a background process responsible for retrieving licenses on behalf of products using our Subscription Entitlement Service, is either not running or is not functioning properly.

    How to Avoid

    Please perform the following troubleshooting steps:

    1. Right-click on the Windows Start menu, and select Task Manager.
    2. Ensure Bentley.Licensing.Service for Windows (or Bentley.Licensing.Service.exe) is running.
    3. If Bentley.Licensing.Service is not running, open the Windows Start menu, and do a search for Bentley Licensing Tool. This component will attempt to start the Bentley Licensing Service.
    4. If Task Manager is showing the Bentley Licensing Service running, attempt to start your product now.
    5. If problems still persist, gather diagnostic logs, and contact licensing support for further assistance by either filing a service request or calling our support line and choosing option 3 followed by 1.

    See Also

    How to collect and submit logs

    Creating a new Service Request (Licensing and User Administration)

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    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Wed, Mar 31 2021 12:53 PM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Thu, Dec 15 2022 6:05 AM
    • Revisions: 7
    • Comments: 0
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